Customer Deposits Analyst – Product & Markets (Openbank) Full-time Job
hace 4 meses - Financial Services - MadridTrabajo detalles
Country: Spain
WHAT YOU WILL BE DOING
Customer Deposits Analyst – Product & Markets (Openbank)
We are the 100% digital bank of the Santander Group and we are currently undergoing a technological transformation and international expansion process. In 2017, we kicked off our relaunch plans and have been continuously expanding and growing ever since, especially when it comes to technology. We work in a start-up format, using agile methodologies to take our customers' experience to the next level. In 2019, we launched in the Netherlands, Germany and Portugal, recently followed by Argentina, with other countries currently in the pipeline.
Our culture sets us apart from the rest; social and diversity clubs are part of our essence and day-to-day culture.
We are a flexible and fast adapting team currently working remotely most of the time using all kinds of communication tools – we’ve barely noticed the change!
Mission and responsibilities:
As a Customer Deposits Analyst, you will increase and manage liabilities balance.
The main tasks of this position will be the following:
INCREASE AND MANAGE LIABILITIES BALANCE
Oversee, monitor and analyze sales results, with focus on input KPIs, e.g. funnel, conversion rates, campaigns, etc., differentiating by channel, both internal (app, web and contact center) and external (SEM, SEO, aggregators, display, etc.) to provide insights to management team.
Launch or improve new products to achieve annual and monthly liabilities goals, reviewing business cases and aligning with rest of the areas, e.g. finance, commercial, etc.
Propose new business opportunities: campaigns, e.g. targeted to niche propensity segments; change in product characteristics, eg. price or new products that cover unresolved customer needs.
Analyze liabilities’ competitors (financial and non-financial players), voice of the customers (via app rating, social network comments and contact center feedback) and post-mortem campaigns’ analysis, e.g. customer behavior monitoring after end-campaigns to ensure initiatives are in line to provide positive client experience.
Being the main point of contact between the salesforce and business departments (analyze sales performance, prepare reports on it, understanding the key insights of them to propose improvement actions, etc.)
Monitor strategic priorities and the budget achievement at business and country level.
To be successful in the role you must have
+3-5 years of experience in a similar role.
University or master’s degree in Business administration or engineering.
Analytical capabilities.
Good communication skills both written and oral.
Excellent Microsoft Office tools capabilities: Advanced Excel & Power point (Power BI and Access is a plus).
Ability to manage several assignments simultaneously and to assign priorities under challenging timetables and short deadlines.
Professional maturity, commitment, rigorous and detail-oriented.
High level of English.
What do we offer?
Joining a dynamic and agile company undergoing international expansion.
Working in start-up mode with the support of the Santander Group.
Competitive remuneration and attractive benefits package.
Possibility of growth within the company and the Group.
Collaborating on international projects in different countries.
Excellent work environment, social clubs and frequent events (virtual at present).
Would you like to grow with us? Join our team!
Openbank is an equal opportunity employer. All applicants will be considered as equal without paying attention to gender identity, sexual orientation, ethnicity, religion, age, political orientation, union membership nor disability status.
We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
If you´re not currently living in Madrid or Valencia and you are open to relocate yourself, we would still love to consider your application
The personal data you provide as well as any data generated during the selection process are confidential and will be processed by Open Bank, S.A./ Open Digital Services, S.L. with registered office at Plaza de Santa Bárbara 2, 28004 (Madrid), for the sole purpose of managing your participation in the selection processes and, where appropriate, to formalise your recruitment.
Your data will be kept for the period required to carry out the selection processes that you take part in. Specifically, unless you indicate otherwise, your data will be kept for 18 months following your last application and will be deleted at the end of this period.
You may exercise your rights of access, rectification, erasure, portability, restriction of processing and objection at any time by emailing openprivacy@gruposantander.com .
For further information about your rights and data protection, please read the ODS/Openbank Privacy Policy applicable to this type of data processing here .
Idiomas
Spanish
WHAT YOU WILL BE DOING
Customer Deposits Analyst – Product & Markets (Openbank)
We are the 100% digital bank of the Santander Group and we are currently undergoing a technological transformation and international expansion process. In 2017, we kicked off our relaunch plans and have been continuously expanding and growing ever since, especially when it comes to technology. We work in a start-up format, using agile methodologies to take our customers' experience to the next level. In 2019, we launched in the Netherlands, Germany and Portugal, recently followed by Argentina, with other countries currently in the pipeline.
Our culture sets us apart from the rest; social and diversity clubs are part of our essence and day-to-day culture.
We are a flexible and fast adapting team currently working remotely most of the time using all kinds of communication tools – we’ve barely noticed the change!
Mission and responsibilities:
As a Customer Deposits Analyst, you will increase and manage liabilities balance.
The main tasks of this position will be the following:
INCREASE AND MANAGE LIABILITIES BALANCE
Oversee, monitor and analyze sales results, with focus on input KPIs, e.g. funnel, conversion rates, campaigns, etc., differentiating by channel, both internal (app, web and contact center) and external (SEM, SEO, aggregators, display, etc.) to provide insights to management team.
Launch or improve new products to achieve annual and monthly liabilities goals, reviewing business cases and aligning with rest of the areas, e.g. finance, commercial, etc.
Propose new business opportunities: campaigns, e.g. targeted to niche propensity segments; change in product characteristics, eg. price or new products that cover unresolved customer needs.
Analyze liabilities’ competitors (financial and non-financial players), voice of the customers (via app rating, social network comments and contact center feedback) and post-mortem campaigns’ analysis, e.g. customer behavior monitoring after end-campaigns to ensure initiatives are in line to provide positive client experience.
Being the main point of contact between the salesforce and business departments (analyze sales performance, prepare reports on it, understanding the key insights of them to propose improvement actions, etc.)
Monitor strategic priorities and the budget achievement at business and country level.
To be successful in the role you must have
+3-5 years of experience in a similar role.
University or master’s degree in Business administration or engineering.
Analytical capabilities.
Good communication skills both written and oral.
Excellent Microsoft Office tools capabilities: Advanced Excel & Power point (Power BI and Access is a plus).
Ability to manage several assignments simultaneously and to assign priorities under challenging timetables and short deadlines.
Professional maturity, commitment, rigorous and detail-oriented.
High level of English.
What do we offer?
Joining a dynamic and agile company undergoing international expansion.
Working in start-up mode with the support of the Santander Group.
Competitive remuneration and attractive benefits package.
Possibility of growth within the company and the Group.
Collaborating on international projects in different countries.
Excellent work environment, social clubs and frequent events (virtual at present).
Would you like to grow with us? Join our team!
Openbank is an equal opportunity employer. All applicants will be considered as equal without paying attention to gender identity, sexual orientation, ethnicity, religion, age, political orientation, union membership nor disability status.
We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
If you´re not currently living in Madrid or Valencia and you are open to relocate yourself, we would still love to consider your application
The personal data you provide as well as any data generated during the selection process are confidential and will be processed by Open Bank, S.A./ Open Digital Services, S.L. with registered office at Plaza de Santa Bárbara 2, 28004 (Madrid), for the sole purpose of managing your participation in the selection processes and, where appropriate, to formalise your recruitment.
Your data will be kept for the period required to carry out the selection processes that you take part in. Specifically, unless you indicate otherwise, your data will be kept for 18 months following your last application and will be deleted at the end of this period.
You may exercise your rights of access, rectification, erasure, portability, restriction of processing and objection at any time by emailing openprivacy@gruposantander.com .
For further information about your rights and data protection, please read the ODS/Openbank Privacy Policy applicable to this type of data processing here .
Idiomas
Spanish
