Task

The role of a Receptionist/Information Provider is the direct delivery of information, advice, and advocacy services as determined by the Board of Directors and in line with the Citizen's Information Board (CIB) guidelines for the provision of citizens' information services. Tasks Include:

• Utilising our website to provide information to our clients and conduct follow-up work arising from information sessions
• Operation of query management, data collection / statistical analysis systems.
• Operation of systems for monitoring and evaluation of the service.
• Other duties including administrative work.
• Assisting the Development Manager in the development of innovative processes for the provision of quality information to clients in various formats using the Citizens Information Website and other appropriate websites as information tools. We adhere to our quality standards in all aspects of our work.
  
  

About Us

South Leinster Citizens Information Service/Laois provides an independent, free and confidential information, advice and advocacy service on civil and social rights and entitlements: social welfare, employment, health, housing, finance, disability, family issues, education, local information, legal matters, and more.

Activity

Administrative/Office work

Where

Citizens Information Centre, Kellyville Centre, Lyster Square, Portlaoise, Co. Laois.

What’s Required

Good with people, excellent listening skills, discreet, confidential, able to impart information clearly and refer clients on a range of topics. Competent with the use of computers. Willingness to engage in ongoing training. Full training will be provided. The commitment for a volunteer information provider is 7 hours per week. This level of exposure is necessary in order to keep their information provision skills up to date. - Advocacy/ Lobbyist - Personable Skills

Age Restrictions

Over 18

Screening Details for this Role

Formal Interview;References;Application Form