Service Assurance Delivery Lead, Virgin Media Ireland

About Virgin Media:

Virgin Media is the leading connected entertainment cable and broadcast business in Ireland. Every day we deliver connections that really matter for thousands of people, with multi award-winning services including superfast broadband, TV, mobile and home phone. Our Virgin Media Business division provides the fastest broadband speeds and connectivity solutions for entrepreneurs, businesses and the public sector.

Virgin Media Television, our broadcast division, is Ireland’s number one commercial public service broadcaster offering four free-to-air channels: Virgin Media One, Virgin Media Two, Virgin Media Three, as well as the Virgin Media Player. We are a significant investor in home produced content, including news, current affairs and drama, as well as offering the best in international programming. Virgin Media More, a platform exclusive channel for Virgin TV customers, offers the very best of first look premium content, including ground-breaking Irish and International drama, documentaries & sport. Our advertising sales agency, Virgin Media Solutions, creates unique, innovative campaigns for our business and for third party clients across the UK and Ireland.

Virgin Media is part of Liberty Global, one of the world’s leading converged video, broadband and communications companies with operations in seven European countries. Liberty Global is a founding member of the European Green Digital Coalition and is included in the prestigious Dow Jones Sustainability World Index. Following the challenges brought about the global pandemic, the power of connectivity to deliver positive, meaningful change to people’s lives has never been clearer. Our inclusion in these prestigious indices for the ninth year running attests to our long-standing commitment to the importance of sustainability and ensuring that we are strong corporate citizens as well as responsible stewards of the environment across the markets in which we operate.

For further information please visit: www.virginmedia.ie

About the Role:

This role will sit in the wider Technology Solutions organisation within Virgin Media Ireland. This role will involve managing technical components, working closely with different technical teams and business stakeholders. This is a Lead role who will oversee technical product roadmaps, and support solutions management, technology architecture, technology delivery, and operations in the full component’s lifecycle, part of IT programmes within Virgin Media Ireland. There will be a key emphasis on building and maintaining good quality technical components, ensuring that 3rd party development and support teams adhere to the KPIs defined.

Specific Duties & Tasks:

• Manages Technical Product roadmaps of components supporting service assurance which includes but is not limited to the following:

1. HFC service assurance stack – Serve Assure, CDM, etc
2. (Prodapt) Network Service Assurance (NeSA) – FCAPS
3. Service Now

• Ensures maximum value of technical components is delivered from VMIE business drivers, and at the same time drives continuous improvements and innovation initiatives on the same components.
• Owns Tier-4 support of technical components, serving as escalation point when required.
• Supports Solution Management, and Technology Architecture in solution requirement analysis (HLA, CRs)
• Participates in epic / feature refinements led by POBAs that impact technical products / components
• Manages PI resource allocations, as per Technology Delivery business-demand
• Engages in Technology Delivery planning and execution meetings (e.g. PI feature presentation, SoS)
• Assists Technology Delivery in component releases go-live planning and operational readiness
• Ensures that 3rd party teams (development, support) have all they require (e.g. applications knowledge) and plays an active role in partners KPI management
• Embraces Artificial intelligence (AI) in the technical product management journey, from product feature assumptions validation perspective, but also embedding AI innovation with the technical components managed.

Skills & Expertise:

• Equivalent to a bachelor’s degree from an accredited college or university with major course work in Computer Science, Management Information Systems, or a closely related field
• CSS/BSS/OSS experience in telecommunications companies, and knowledge of Business, Application and Technology Architectures.
• Technical IT background (Software, Hardware, Networks), with exposure to the full software development lifecycle (SDLC).
• Preferred experience in technical lead roles, e.g. IT technical project management, IT development, ideally with exposure to different delivery models: waterfall, agile, devops.
• Strong analysis skills and technical experience, preferably in software delivery and integration within digital transformation programmes.
• Experience in building, communicating, and managing technical roadmaps and schedules.
• Knowledge of Service Assurance applications and associated processes desirable.
• Artificial Intelligence (AI) telco use-cases exposure highly valued.

The Person:

• Able to communicate effectively and efficiently with the business while ascertaining the key impact/detail behind the issue/request
• Prioritizes workload successfully, being highly organized, detail-oriented, and handling various tasks simultaneously within limited time constraints.
• Has excellent stakeholder management skills to manage both internal, central and third-party relationships
• Strives to be the best in everything they do, challenges ideas and constantly innovates
• Able to work in a fast-paced environment, be flexible and embrace change
• Extremely organised and a methodical approach to both daily tasks and project work
• Highly self-motivated and constantly inspiring others
• Has strong Leadership and organizational skills
• Excellent interpersonal and problem-solving skills – comfortable with uncertainty and ability to think on their feet.

Virgin Media is an equal opportunities employer. Having a diverse workforce is critical to the success of our business.