JOB TITLE: Retail Support Executive Ireland

REPORTS TO: Catherine Fitzgerald

Location: Dublin/Hybrid

Company Background

Ornua is a dairy co-operative which sells dairy products on behalf of its members, Ireland’s dairy processors and, in turn, Irish dairy farmers. It is Ireland’s largest exporter of Irish dairy products, exporting to 110 countries worldwide. Headquartered in Dublin, Ornua has annualised sales of over €3.5 billion and a global team of 3,000 employees.

Ornua is structured across two divisions: Ornua Foods and Ornua Ingredients. We operate from 10 business units worldwide, including 16 production facilities, and have sales and marketing teams working in-market across the globe in Africa, Asia, Germany, Ireland, the Middle East, Spain, the UK, and the US.

You may know us by our brands Kerrygold, Dubliner, Pilgrim’s Choice, Avantage, Forto, and BEO.

Ornua’s Values

At Ornua, our Values lie at the core of everything that we do and how we behave both individually and as a business. Our five values, and their underlying behaviours, encourage us to Seek and Embrace New Ideas, Make It Happen, Be Our True Selves, Show You Care and Achieve Great Things Together.

Ornua’s Growth

At Ornua, our co-operative ethos lies at the heart of how we do business. We care passionately about driving sustainable, profitable growth, underpinned by our ambitious ‘Path to Prosper’ strategy. We have delivered significant growth in our core business and. we have ambitious plans for continued growth over the next five years.

WHY THIS ROLE IS VALUABLE

To support the Account Management Team to deliver outstanding service to Ornua customers. You will be working closely with Finance, Demand Planning and Supply Chain Operations Teams to ensure customer needs are met and accounts monitored. You will be the primary contact, internal and external, for customer order information and account queries. This role reports directly to the Senior National Account Manager for Ireland and requires someone with excellent attention to detail and the ability to see work through to completion.

KEY AREAS OF RESPONSIBILITY:

• Key customer contact and liaison for Irish supply chain activities.
• Coordination of Supply Chain Operations, Customers and Business Managers’s to achieve business KPIs.
• Custodian and proactive management of the order management process from receipt through to invoicing.
• Timely and effective engagement with all key stakeholders – Business Managers, Customers, Supply Chain Operations and Finance on all Supply Chain initiatives.
• Timely and effective communication with all key stakeholders on order progress and completion.

Key Tasks:

• Monitor customer orders from receipt to delivery, managing any issues that occur.
• Engage with the Finance Team to review customer accounts (Invoices, Payments, Debit Notes, Credit Notes and Purchase Orders)
• Coordinate with Supply Chain Operations to ensure customer orders are completed.
• Work with Business Managers and Demand Planning to produce accurate sales forecasts with a focus on production volumes.
• Facilitate cross-team meetings to continue to improve ways of working.
• Together with the wider Supply Chain management team, performance management of 3PLs partners including regular reviews, failure rectification plans and continuous improvement programmes.
• Regular review with Customer/Business Managers on key supply chain performance areas (service level, forecasts, stock holding).

Experience / Qualifications:

Essential

• Experience in a Customer Engagement role within an FMCG environment
• Strong influencing and communication skills
• Strong Organizational skills
• Strong presentation skills
• Highly competent in the use of Microsoft Office
• Proven ability to work as part of a team

Desirable (not essential):

• An understanding of EDI ordering systems
• Demand planning/Forecasting/Supply chain experience
• Operational knowledge of Salesforce, Power BI and/or Infor M3 ERP Systems

ORNUA COMPETENCIES:

• Forward-Looking: Responds positively to change and looks ahead to anticipate tasks.
• Ownership: Takes responsibility for and pride in delivering quality and results. Is tenacious.
• Communicative: Communicates openly and clearly.
• Customer Focus: Gives high priority to customer needs and delivers to their standards.

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