Irish Life is one of Ireland’s largest financial institutions with a presence across a range of financial services markets and over 1.5 million customers. For over 80 years, we’ve been helping people to look after their life insurance, pension and investment needs, and more recently through Irish Life Health, their health insurance.

Irish Life Health provides Health Insurance to over 500,000 people across Ireland both directly and through Corporate schemes. Our Vision is to help people live healthier lives and we focus on providing access to healthcare solutions that will help our customers do this.

This includes offering services like 24/7 Digital Doctor; access to counsellors through our Healthy Minds programme and expert Physio support for acute back or neck pain across all of our Plans.

We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week. We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few. Further details on our benefits package can be accessed here Benefits (life-careers.com)

The Role Overview

In this role you will work as part of the IT QA testing team to align with the best test management practices with focus of ensuring the quality of the mission critical systems/applications delivered by the development teams.

Key Accountabilities

Test Planning and Co-ordination

• Actively work with QA Lead and enablement teams (PMO, Dev and business stakeholders etc.), and develop the testing documentations/deliverables such as the test approach, timelines, and estimation (incl. effort and resources) etc.
• Together with QA Lead, proactively coordinate and work with project teams to ensure testing related milestones are met throughout the project delivery cycle.
• Collaboratively work with enablement teams on risks and issues with strong focus on solutions.

Test Management

• Test preparation tasks such as development of manual test cases, creation of test data and test scheduling and planning
• Alignment between test coverage and business requirements
• Manual test execution as per project plans
• Defect management including defect identification, triage, logging (in JIRA) and work with developer for fixes deployment.
• Utilization of a variety of systems, applications and technologies across testing work stream and other lines of business
• Reporting and tracking on test progress on a daily/weekly basis with metrics-based approach
• Implementation of test automation agenda

Engagement:

• Active engagement with the PMO/Change team and lines of business to provide SME knowledge and testing support where required.
• Collaboratively work within QA team and with other lines of business to deliver BAU and other projects related testing activities.

Quality & Efficiency Management:

• Conduct peer review of quality of other team members’ test outputs.
• Maintain and evolve existing testing documentations.
• Actively explore test automation opportunities.

Principal Accountabilities:
Domain knowledge

• Develop expert understanding of the health insurance products, premium calculations, and business processes.
• Use combination of test and domain knowledge to ensure comprehensive testing coverage for the optimise projects related change requests.

Communication

• Collaboratively work within the enablement teams to understand the business requirements
• Work with lines of business ensure the development of business acceptance testing scope, test approach/plan, test scripts
• Actively engage with the enablement teams in terms of risks, issues, dependency and corresponding proposed solutions in the project delivery lifecycle.

Technology

• Utilise the available tools for test preparation, execution, defect management, reporting and test optimisation.
• Support future implementation of test automation agenda incl. approach, best practice, framework setup and future enhancement where possible as the QA team identifies automation opportunities.

Desired Knowledge / Experience / Skills

The ideal candidate will have:

• Bachelors Degree in an IT Discipline or equivalent
• 5+ years working as a QA test analyst or similar capacity
• 3+ years of experience using test management tools i.e. JIRA and Testrail but not limited to
• ISTQB or other software testing certifications
• 2+ years of experience using test automation tools for test automation development and execution for web-based applications testing would be highly desired
• Health Insurance experience an advantage

Behavioural Competencies
Communication and Influencing
Planning and Organising
Problem Solving and Decision Making
Team Working & Cross Functional Collaboration

The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.

Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported. We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.

If you require any accommodations during the recruitment process please contact lifecareers@irishlife.ie and we will be delighted to ensure you are fully supported to be your best.

Irish Life Health supports Equal Opportunity and is regulated by the Central Bank of Ireland.