IT SERVICE DESK Full-time Job
9 months ago - IT & Telecoms - TrevisoJob Details
Eurosystem S.p.A. is a well-known company in the field of Information and Communication Technology;
Eurosystem S.p.A. is a well-known company in the field of Information and Communication Technology;Its history began in 1979 in Treviso and continues along a constantly growing evolutionary path;It is present on the market in Northern and Central Italy with 8 offices (Treviso, Bergamo, Bologna, Udine, Ferrara, Florence, Modena, Milan), 150 in-house professionals and over 1300 customers;Today, it has become a group of several specialised companies that aims to provide quality IT solutions for digital transformation and Industry 4.0;Location:We are looking for an IT Service Desk for our Treviso office who is dedicated, with increasing responsibilities, to the management of internal support requests for incident resolution and/or Service Request (SR) processing and supports the Service;Specifically, the professional figure will be responsible for:Receipt, qualification, prioritisation, contractual classification and entry into ITSM of incident and service requests/required and/or planned technical and system activities1st level problem solving and troubleshooting on client and/or server systemsDirect technical support through remote assistance tools and/or remote connectionsProactive control and maintenance (via a monitoring system) of infrastructure and/or assets, in teams with other colleagues, specialists, the operations manager and the customers themselvesRequirements:Basic knowledge of WindowsProactivitybasic knowledge of the Office packageSend your CV in pdf format to hr@eurosystem.it with IT SERVICE DESK in the subject line.
Eurosystem S.p.A. is a well-known company in the field of Information and Communication Technology;Its history began in 1979 in Treviso and continues along a constantly growing evolutionary path;It is present on the market in Northern and Central Italy with 8 offices (Treviso, Bergamo, Bologna, Udine, Ferrara, Florence, Modena, Milan), 150 in-house professionals and over 1300 customers;Today, it has become a group of several specialised companies that aims to provide quality IT solutions for digital transformation and Industry 4.0;Location:We are looking for an IT Service Desk for our Treviso office who is dedicated, with increasing responsibilities, to the management of internal support requests for incident resolution and/or Service Request (SR) processing and supports the Service;Specifically, the professional figure will be responsible for:Receipt, qualification, prioritisation, contractual classification and entry into ITSM of incident and service requests/required and/or planned technical and system activities1st level problem solving and troubleshooting on client and/or server systemsDirect technical support through remote assistance tools and/or remote connectionsProactive control and maintenance (via a monitoring system) of infrastructure and/or assets, in teams with other colleagues, specialists, the operations manager and the customers themselvesRequirements:Basic knowledge of WindowsProactivitybasic knowledge of the Office packageSend your CV in pdf format to hr@eurosystem.it with IT SERVICE DESK in the subject line.
