Role Overview

As a Trading Operations Manager, you will step into a dynamic role responsible for delivering operational excellence across the UK&I trading division. Managing a newly expanded CXO team, you’ll be instrumental in shaping the delivery of Operational Improvements that benefit our UKI brands and customers. Reporting to the Head of UKI Operations, you will spearhead our Ops strategy through a team of 16 Executives, ensuring efficiency and long-term success.

Key Accountabilities And Responsibilities

• Elevating team performance and efficiency by finding opportunities to revamp existing processes and pioneer new ones.
• Working with senior stakeholders on the transformation strategy developing Operations into a single UKI team.
• Leading a team of high-performing individuals, identifying opportunities for personal development, and instilling a growth mindset across the team.
• Engendering a culture of excellence within Ops and the wider trading department to reduce the frequency and impact of errors through constantly improving processes & tools.
• Collaborating with a diverse range of stakeholders, including Technology, Quants & Analytics, Trading, Risk, Fraud and Customer Service Teams to optimize daily operations and address customer struggles across both Sportsbook & Exchange to improve our KPI’s.
• Fostering a culture of customer obsession within Trading Operations, asking ourselves ‘how does this benefit the customer’ when making decisions and progressing projects.
• Conducting regular and robust performance analysis of the Ops function, unearthing chances to improve performance while enhancing the overall customer experience and always ensuring we are measuring what matters most.
• Keeping a close eye on daily performance, ensuring the team and senior stakeholders are always updated on current operational issues and opportunities.
  
  

Skills, Capabilities & Experience Required

• Exceptional Communication: You thoughtfully convey your ideas to team members, managers, and stakeholders through various channels.
• Attention to Detail: Your keen eye for detail ensures nothing escapes your scrutiny, making a significant impact on team performance, process optimization & customer satisfaction.
• Problem-Solving: Challenges excite you, and you relish finding innovative solutions. When faced with a problem, you persistently dig until you unearth the answer.
• Open Curiosity: You’ll have an inquisitive nature, relentlessly pursuing answers to even the smallest questions that can lead to pioneering insights.
• Cool Under Pressure: You thrive in high-pressure situations, maintaining your composure and orchestrating swift solutions when needed most.
• Motivated & Driven: Your motivation and drive are contagious. You eagerly volunteer for new tasks and challenges, always one step ahead.
• Training & Development: You derive satisfaction from helping others grow and advance their careers. You’ll have experience in and passion for mentorship and skill development.
• Growth Mindset: You possess an unwavering commitment to learning and continually enhancing your own skills.
  
  

About Flutter UK & Ireland

Our division operates four of the most popular and trusted brands in the market: Sky Betting and Gaming, tombola, Betfair and Paddy Power.

Together the Flutter UK&I brands offer market leading entertainment to millions of customers every single week! Over the last couple of decades, they have all ridden the wave of digital betting with industry firsts like ‘cash-out’, ‘Request a Bet’, betting exchanges and free to play games like Soccer Saturday Super 6.

Working here

Do you want to work somewhere extraordinary? From the people you spend your days with, to the ground-breaking projects, no two days will be the same.

With a philosophy of ‘Together We Are More’ our 7,000+ colleagues come together to form a community across technology, product, commercial, data, infrastructure, marketing, and a myriad of subject areas.

We listen without judgement, encourage & support, and help build others up. Working at Flutter UK&I means you can be yourself, work how and where suits you best -and let your personality shine!

Introducing the team

The Flutter UKI Operations teams are the engine of the trading department. Working closer to our customers than anyone else they implement and constantly seek to improve our products and customer experience.

It provides individuals with the opportunity to work closely with versatile people right across the trading department and the wider the business to solve complex problems and make a real impact for some of the biggest brands in the UK.

We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.

If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.