The Role

This position can be office-based (hybrid) in Dublin or Munich.

We are seeking an IT System Administrator to elevate our IT team, primarily by delivering exceptional end-user support and enablement. Your experience in helpdesk management and systems administration will be pivotal to our continued growth and operational efficiency. If you are committed to delivering excellent user experiences and driving continuous improvements, we would be thrilled to hear from you.

In a nutshell, your responsibilities will include:

• Provide daily operational support and enablement for all of our end users and stakeholders
• Monitor and manage our help desk, ensuring efficient service delivery within our defined SLAs
• Maintenance and administration of a variety of SaaS applications including but not limited to OneLogin, Slack, Google Workspace, Atlassian Suite and JAMF Pro
• Execute and continually improve our onboarding and off-boarding processes
• Assist with IT projects including identity and access management, device management, as well as the implementation of new systems or tools
• Develop and conduct user training programmes for new technologies and systems
• Engage in proactive improvement of automation, security, and processes within the IT Team
• Develop and maintain comprehensive IT documentation

What you need to succeed

Your Profile:

• 3+ years experience as a Systems Administrator with MacOS-based systems
• 3+ years in a SaaS-centric environment - hyper growth experience desirable
• Experience working with a ticket-based workflow management like Jira Service Desk
• Proficiency in SaaS platforms such as OneLogin, Google Workspace, Atlassian Suite, Slack, and Zoom.
• Excellent English communication skills and customer service attitude
• Ability to independently manage and prioritize the workload
• Strong analytical and troubleshooting skills

Nice-to-have:

• Good networking knowledge
• Scripting skills (Python, Bash, etc.)
• Experience in automation
• Knowledge of cloud services (AWS, GCP, Azure)
• Experience with GDPR & ISO27001

Why Personio

Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• Competitive compensation package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
• 28 days of paid vacation, plus another additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
• 2 Impact Days you can use to have an impact on the environment and society – one for an individual project of your choice and one for a company-wide initiative! #SocialResponsibility
• Find your best way to work with our office-led, remote-friendly PersonioFlex! We offer a roughly 50% remote, 50% in-office working framework to suit your needs
• Annual personal development budget for you to invest in your development via professional memberships, external certifications, conferences, and more
• Regular company and team events like All Company Culture Week and local year-end celebrations
• High-impact working environment with flat hierarchies and short decision-making processes
• Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
• Save money with corporate discounts across brands like Adidas, LG, Bosch, Apple, and more
• Comprehensive healthcare and dental coverage for each permanent employee (excluding taxes)
• Invest in your retirement via the Personio Pension Scheme, with a Personio match of up to 5%
• Access multiple fitness studios and sports facilities across Ireland for €30 per month with a subsidized Gympass membership
• A beautiful office in the heart of Dublin, complete with professional espresso machines, free drinks and snacks, and indoor and outdoor break spaces

About us

Bring your best. Make your mark. We’re using technology to revolutionize the way HR operates so that we can transform the way millions of people experience work every day. We move fast, challenge the status quo, and support our people as they shape their careers.

With over 10,000 customers and a team of 1,800 in seven offices across Europe, now is the perfect time to join! We believe in hiring driven people who want to make an impact. So bring your best, and let’s build the future of HR technology together.

Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We #EmbraceUniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.