Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 12,000 employees located in 51 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.

We oversee the full digitalization spectrum – from one of the industry’s largest IT infrastructure projects that includes data centers, networking and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.

Job responsibilities:

• Responsible for managing the workplace teams within Allianz Technology Ireland day-to-day in a local and global shared services model
• Support the Head of Infrastructure and Management Team
• Support managing offshore teams and resources to deliver metric driven services to the branch and its customers
• Single point of contact for Head of Infrastructure to delegate key deliveries, to own, implement and report on
• Manage all reporting and governance on Workplace Services to the Customer and the Global Infrastructure teams
• Driving continuous improvement initiatives, enhancing efficiency, reliability and service quality
• Specifically focus on reviewing, improving and implementing core and supporting processes across all areas of Workplace
• Measure and enhance the service to industry standard KPI’s
• Mentor and enable training and development of team members
• Build and foster relationships within the branch, the global shared teams and our customers
  
  

Essential Experience:

• Significant experience as an IT Service Desk & Workplace Manager
• Strong technical background in Service Desk, KPI and SLA driven targets, end user computing, telephony and user access management.
• ITIL certification and experience
• Strong Incident, Change and Problem experience
• Strong background and experience in SDLC and Service Introduction
• Experience of large scale Transformation programmes
• Experience in IT infrastructure, including servers, networks, storage, and cloud technologies would be beneficial
• Demonstrated self-driven and results orientated individual
• Experience with IT project management
• Experience with IT security practices and compliance standards
• Experience in mentoring and developing teams
  
  

Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, ethnicity and cultural background, age, nationality, religion, disability, or philosophy of life.