Content Moderation Associate

Position: Content Moderation Associate

Location: Sandyford Dublin, Ireland (WFO)

Contract: Full-time role 40 hours per week

Work Hours: 24/7

Job Description:

As a Content Moderation Associate, you will be responsible for analyzing and reviewing the following but not limited to: user profiles, videos, text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. You will use your problem-solving skills to continuously deliver value to our clients. You will provide insightful review notes.

You will be responsible for analysing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the user may be exposed to flashing lights or contrasting light and dark patterns.

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.

Content moderators serve as an important line of defence by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.

Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.

Duties and Responsibilities:

Day-to-day responsibilities may include, but are not limited to:


Review, classify and/or remove content according to client guidelines, using specific tools and channels

Ability to harness and interpret complex information from multiple sources (using various client tools and dashboards)

Interpret content and apply relevant guidelines and policies

Maintain consistent and transparent review methodology

Understand and remain updated on changing client policies and guidelines

Investigate, resolve, and relay complex content issues to the broader Trust and Safety team

Participate in process improvement initiatives that improve quality and efficiency of work

Participate in continuous training programs and workgroup discussions for optimal development in the role

Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

Flexibility to move across different types of content based on the changing requirements

Identify key trends and issues in the content and report it to the respective team lead

Provide insights to support the internal content review process

Ability to communicate effectively and cooperate within the team environment

Ensure all work is performed within the agreed SLA’s


Job Requirements:


Minimum 6 months on Trust and Safety experience required, including minimum 6 months experience in the use of the Aster tool

Attain 95% Quality score, productivity targets, attendance targets, monthly for the 3 months preceding this role

Have no Quality Comprehension errors in the quality score for the 3 months preceding this role


Qualifications:


EU Citizen or Stamp 4/Stamp 1G visa only to apply (No sponsorship)

1-2 years experience in a professional work environment (Recent graduates welcome). Previous content review experience welcomed

Excellent comprehension, communication, and Hebrew Language skills

Fluency in English is required also

High School/Leaving Cert or local equivalent level of Education

Strong coping, emotional resilience, and stress-management skills

Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies

Strong attention to detail

Comfort synthesizing and analysing information from multiple streams

Strong critical thinking and decision-making skills

Enthusiastic, positive attitude with a strong willingness to learn

Deep familiarity and passion for the internet, internet platforms, and internet culture

High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported

Ability to work well individually and as part of a team

Ability to work differing rotations/shifts and non-standard work hours

Flexibility in meeting changing business needs in a fast-paced environment

Commitment to quality, efficiency, and effectiveness


Benefits:


Working for an international enterprise company

Great training

Company social events

Opportunities for carrier progression


Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.

Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at accessIErecruitment@accenture.com

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com