Title of position: Box Office and Customer Service Agent

Tenure: Part-Time/Casual One-Year Fixed Term Contract (including rostered daytime/evenings/weekends)

The National Concert Hall (NCH), based in the heart of Dublin City Centre, is Ireland's National Cultural Institution for music. Our vision is to be regarded worldwide as one of the great centres for music and a symbol of national pride for Irish people everywhere. Hosting over 1,000 events each year, we offer world class music and entertainment for all ages - enriching people's lives through music and the magic of live performance.

Role summary

The NCH is seeking suitable applications from candidates for the role of Box Office and Customer Service Agent. The role of Box Office and Customer Service Agent supports the Box Office Management Team in the processing of ticket sales, responding to customer service queries, and supporting the sale of gift cards, memberships and other merchandise. This role will also be a key part of our ongoing commitment to customer service and the implementation of a customer service programme across NCH.

Key responsibilities

• Processing all ticket sales, gift card sales and other products as necessary through the Box Office
• To act as an information source for customers and deal with queries relating to concerts, events and activities taking place at the NCH
• To provide the highest standard of customer service and customer care at all times
• Database maintenance on ticketing system
• Payment reconciliation at end of day
• To maintain the professional and corporate image of NCH at all times
• To undertake any other box office duties which may be requested by the Box Office Management Team.
  
  

The Person

Essential Requirements

The successful candidate must demonstrate evidence of:

• Interest and experience in customer service role with proven customer care skills
• Demonstrate excellent communication and interpersonal skills
• Demonstrates initiative and flexibility in ensuring work is delivered to a high standard
• Experience with Office 365, and/or other similar ICT systems
• An understanding and experience of Data Regulation Protections, including the Data Protection Act, 2018, and the General Data Protection Regulations (GDPR).
  
  

Desirable Requirements

The following requirements are desirable:

• An interest in cultural institutions and the music sector
• Experience working with any ticketing system
• A basic knowledge of the Irish language
  
  

Competencies:

The key competencies for this role that will be assessed at interview stage are:

• Information Management / Processing
• Team Work
• Delivery of Results
• Customer Service and Communication Skills
• Specialist Knowledge, Expertise and Self-Development
• Drive & Commitment to Public Service Values
  
  

How to Apply

Applications should be submitted online and must include:

• A cover letter outlining why you wish to be considered for the role and why you believe your skills and experience meet the requirements of the role and;
• A comprehensive CV clearly showing your relevant achievements and experience in your career to date.
  
  

Only applications fully submitted online will be accepted into the campaign.

Further details on the role and the application process may be viewed in the Candidate Information Booklet at the following link: https://issuu.com/nationalconcerthall/docs/box_office_agent_candidate_info_booklet_final?fr=xKAE9_zU1NQ

The deadline to apply for this role is 5pm on Thursday, 2nd November 2023.

At NCH we are proud to be an inclusive, equal opportunity workplace. We are committed to equal employment opportunities regardless of Gender, Civil Status, Family Status, Sexual Orientation, Religion, Age, Disability, Race, Membership of the Traveller Community or any other characteristic protected by the equality act.