Position Description

ESB’s Generation Application Support (GAS) team provides a service for support, maintenance, development and scheduling of enhancements for applications managed by the team. It also provides project services in the form of technical expertise to the business, as required.

Working within our team, you will be part of a highly motivated and skilled team of IT Professionals working to achieve maximum value for our customers and all our IT investments across a range of technologies. This role relates to the support of the various 3rd party applications, along with the numerous bespoke applications built by ESB over the years. The team support one of the 24/7 businesses in ESB supporting Generation Operations (including the power stations).

The Application Support area is responsible for supporting a large number of applications. The area ensures the continued delivery of stable systems. This includes a preventative maintenance programme, managing releases, monitoring and system health checks and incident management. The area also implements change requests to applications and in addition will often provide resources to projects.

Key Responsibilities

• Maintaining availability and performance of applications.
• Preventative maintenance tasks to ensure IT systems are operational and secure.
• Troubleshooting, incident resolution, maintaining the highest levels of customer satisfaction.
• Identifying potential process improvement opportunities across the landscape.
• Assisting project teams in the delivery and integration of new applications and ensuring knowledge transfer to the team.
• Providing Disaster Recovery service, consisting in periodically switching applications between data centres.
• Develop upgrade plan for systems based on application roadmaps.
• Vendor management of service providers by attending vendor calls/forums etc.
• Build and enhance existing OSIsoft PI solutions.
• Partake in 24*7 on call rota and out of hours work, where required.
  
  

Essential

Experience and Qualifications

• Minimum 3 years’ IT Experience, preferably in Application Support area or DevOps teams.
• Experience of automation and scripting skills (job schedulers, Microsoft Powershell, Windows batch, SQL).
• Knowledge/Experience of Windows Server Management.
• Software development experience (Visual Studio, C#,.NET, ASP.Net.VB.Net, Websites).
• Software implementation, troubleshooting and management skills.
• Change control & technical documentation.
• Understanding of database installations and components, confidently writing and using queries.
• Self-motivated and problem solver with excellent communication skills.
• Proactive when faced with a challenge.
• Team player with proven ability to work within team and with other support areas.
• Highly organised with great attention to detail.
• Flexible approach (resolving incidents, out of hours work).
• Excellent process methodology and be process driven – logical reasoning.
• Experience in supporting diverse range of applications on multi-tier architectures.
  
  

Desirable

• Experience in OSIsoft PI, Eclipse and Maximo applications desirable.
• Middleware application server software including Websphere/Webloglic, IIS experience.
• Knowledge/Experience of Integration Tools (UC4/Automic, SSIS, SAP PI).
  
  

Location

This position will be based in ESB’s Head Office at Fitzwilliam 27, Dublin 2.

ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working. The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least one anchor day per week. All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual.

Reporting to

This role will report to GAS Team Lead, Application Support, IT Delivery.

Why Work with Us?

• Opportunity to lead Ireland’s transition to net zero carbon future
• Progressive, hybrid working model
• Career development through mentoring and training
• Corporate Social Responsibility Opportunities
• Sports and Social Clubs
• Networking opportunities
• Credit Union
• Generous Pension
• Access to staff well-being programmes
• Generous parental leave entitlements
• Comprehensive Diversity & Inclusion programme
• Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted
  
  

Salary

€45,000- €53,000 per annum.

Closing Date

13th November 2023.

Note: Please advise if you require any assistance or accommodations should you be called to attend an interview.

If you have any queries in relation to this job, please contact recruitment@esb.ie

Your application will be held in reserve for 6 months should you be suitable for the role.