Export Supervisor - Ireland

Location: Dublin

Hours: Full time, 37.5 hours per week, 9:00 – 17:30 Monday to Friday

About the position:
Hellmann Worldwide Logistics Forwarding Limited are excited to announce that they are expanding their European network into Ireland. As part of this new and exciting journey they will be operating from a new Freight forwarding office based in Dublin. The successful candidate will be one of the new hires and have the opportunity to join the team and be part of a successful Global forwarding business.

We are looking for a highly experienced Export supervisor who can provide effective air Product and solution, whilst increasing the companies revenues through negotiating the maximum amount of profit with airlines and vendors alike.

Overall responsibility for planning and booking of all exports on behalf of internal & external customers in the most cost efficient manner whilst achieving the required service levels.

Dealing with all documentation and liaising with Hellmann Partners and customers.

Key Tasks and Responsibilities will include but not limited to:

• Dealing with internal and external customers on a day to day basis.
• Central Steering Programme (CSP) with Support/Guidance of Product.
• Developing effective relationships and negotiating with carriers and overseas agents, on a face to face basis when required.
• Pre-booking identification with Support/Guidance of Product.
• General Airfreight Service Levels – Steered and used where necessary.
• Consolidations, consolidation days and Airline usage optimised – with the use of DWH.
• Completing export customs brokerage.
• Ensuring accurate data is processed in Hellogic such as billing and operational functions.
• Supporting the Sales/Product team with the most efficient and cost effective way of transporting goods.
• Airline and palletisation and ULD building.
• IATA/CASS reconciliation.
• Ensuring that management is kept fully informed and taking advice where necessary, on any serious HR issues, which may arise.
• Providing support and guidance to the team, on any Booking Centre/Gateway/Processing issues, as and when required.
• Ensuring accurate accruals and cost accuracy.
• Accuracy and timelines of documentation (HAWB/MAWB/DUCR/MUCR) processing meets KPI requirements.
• Ensure accurate data is entered into Hellogic.
• Review all customer booking instructions ensuring these are understood and followed.
• Provide all relevant service providers with the required information for successful service delivery.
• Ensure full understanding and strict compliance to customs processes and procedures.
• Ensure all delivered instructions are clear, concise and are provided in the correct format
• Communicate with all operations to ensure the accuracy of consignment labelling.
• Manage all consignments by obtaining the latest delivery information and monitor accordingly.
• In the event of a service failure identify the root cause and take appropriate action to address ensuring the customer is kept fully informed.
• Accurate and timely management of all mandatory milestone data.
• Delivery of accurate costs within Hellogic thus alleviating potential revenue variances.
• Raising sales invoices accurately within agreed KPI timescales.
• Comply with all relevant work and safety legislation, standards and organisational procedures and Irish security regulations.
• In depth understanding of the airfreight product including Incoterms.
• Research and provide competitive quotations to both internal and external customers and follow to ensure good success rate.
• Provide customer reports where required.
• Constantly consider initiatives which will both enhance the customer experience.
• Be committed to excellent service quality.
• Responding to customer enquiries professionally and promptly and liaise with customers on all queries and issues
• Manage and achieve department and company KPI’s
• Support month end financial processes
• Support sales to develop new and existing business by sharing sales leads.
• Responding to customer booking and overseas agents requests
• Liaising with overseas branches and internal customers
• Liaise with all new and regular customers on all queries and issues through regular contact by telephone.
• Take all incoming calls from customers and all bookings using appropriate documentation.
• Ensure any special requirements or instructions are clearly specified.
• Provide the relevant people with instructions on marking and labelling the goods
• To fully understand and be conversant with the standard operating procedures.
• Advise operations of special requirements
• Handling purchase invoices promptly and raising sales invoicesaccurately within agreed KPI timescales
• Raising of appropriate documentation (list is not exhaustive) MasterAirway Bills MAWB & House Airway Bills HAWB Certificates of Origin, Legalisation of supplier documentation.
• Accruals and cost accuracy.
• Ensure all KPI targets are met

About You:

The ideal candidate will be educated in Maths and English (oral and written) to GCSE, Standard Grade or equivalent; grade A-C and be able to demonstrate a high level of competent computer skills in all areas of Microsoft office 365

• Have substantial experience in a freight forwarding operation at supervisory level within logistics in Ireland
• Proven ability to lead and manage a team
• Able to demonstrate a high level of customer service and interpersonal skills across a wide range of stakeholders both internally and externally
• Proven ability to work under pressure within agreed time constraints
• Flexible team player
• Dangerous good trained is desirable
• Good distribution practice basic training is desirable

Salary is within the range between €60-€65,000 dependent upon qualifications.

What we can offer you: The option for Hybrid working, 34 days holiday including bank holidays, company pension, Life insurance, & Allowance towards healthcare costs.

How to apply:
If you think you have the relevant skills and experience to fulfil this role, a covering letter and CV should be emailed to: gb-recruitment@hellmann.com

Right to Work in the Republic of Ireland

Successful candidates will be required to show evidence of their right to work in the Republic of Ireland before their commencement of employment. The successful candidate therefore must be able to demonstrate their right to work status for the Republic of Ireland during the recruitment process. We encourage you to review Home office guidelines ahead of submitting a job application to review whether you meet the criteria and understand the immigration fees that you would be responsible for when making a visa application.

Closing date: 4pm on Friday 13th October 2023

Job Types: Permanent, Full-time

Salary: €60,000.00-€65,000.00 per year

Benefits:

• Company car
• Company pension
• Sick pay
• Work from home

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Swords, CO. Dublin: reliably commute or plan to relocate before starting work (required)

Experience:

• customer service: 1 year (required)
• supervisory: 1 year (preferred)

Work Location: In person

Application deadline: 13/10/2023
Reference ID: Export Supervisor - Ireland