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Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit www.trendmicro.com

Discover You

At Trend, we are always looking for top talent. We hire capability 1st, and you will work with the best. When you join us, you have direct access to any level, and freedom to make an impact and influence. With Trend Micro, you drive your own development. You are recognised for your passion to succeed, and can be the best part of yourself here.

Discover your next exciting career opportunity…

European Sales Support Executive (French speaking), 12-month contract

Reporting to the Commercial Centre of Excellence Manager.

The objective of this role is to deliver an excellent standard of Sales Support for both channel, AWS and xSP business. With this role you will be part of the European Commercial Centre of Excellence (CCE) Team and required to collaborate with all areas of the business working closely with the Field Sales teams, Marketing and Channel Partners. This role requires candidates to be highly motivated with excellent Communication and organisational skills.

Duties & Responsibilities

• Build and maintain strong relationships with the Sales team across the region to deliver support required in order to help grow the business.
• Assist the sales team achieve their revenue number by advising them on quote structures, providing pricing and discounting advice and assisting with some operational admin tasks.
• Manage an efficient inbound query handling service from Sales and becoming first point of contact for all operational queries.
• SME for Sales force support account creation, assignment, and opportunity management, ensuring sales pipeline records are updated accordingly.
• Record, Manage & redirect leads/opportunities to sales where necessary.
• Communicating and advising sellers on pricing, applicable systems, processes, and procedures.
• Initiate regular update meetings/conference calls with Sales teams with the purpose of keeping them informed of activities, performance, and general feedback.
• Become familiar with all in-house systems which support the business and to continue to keep up to date with any new developments.

You are

• Motivated to drive and achieve all key objectives of the role.
• A very good team player with good communication skills
• Keen to learn new ways of doing things
• Able to assist with streamlining continuous improvements to existing processes and procedures.
• Able to take ownership of and drive revenue opportunities
• Able to evolve the role according to business needs, adding value to the existing role.

You have

• Fluent written and spoken English, with French
• Business or other relevant 3rd level qualification desirable
• Minimum of 2 years previous experience in a similar Sales/Customer support role
• Good understanding and knowledge of the dynamics of a sales organisation
• Proficiency in MS Word, Excel, Windows
• Strong communication, interpersonal and problem-solving skills
• Excellent administration, organisational, analytical and time management skills
• An ability to multi-task and prioritise
• Strong ability to troubleshoot problems, execute & deliver results.
• Ability to work on own initiative and under pressure

At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.