Purpose of the Role

To manage accounts dedicated to the role in a professional and timely manner working to a very high standard to deliver strong results for the relevant customers internally and externally. The collection of funds due on the nominated debtors accounts / ledger must be timely and efficient and at all times working to maximise cash flow and minimising bad debt risk.

Main Responsibilities

• Responsibility for the collection of debtor accounts across Multiples and Independent Accounts
• Weekly Debtors reconciliations/Excel which forms a large part of this role
• Daily Cash / Cheques posting/allocations
• Customer query resolution – provide copy invoices, statements & follow up to ensure credit requests are approved
• Importing of sales batches from warehouse system (KBS) to financial system (SUN)
• Management of weekly / monthly direct debits
• Weekly/Monthly close off for debtors including statement run
• Attend weekly meetings with Team Lead/Credit Manager to discuss debtors collection progress and escalate problem issues
• Weekly update on bad debt provision where appropriate
• Deal with the relevant commercial department on problem accounts to ensure prompt payment
• Work with the team leader to report all overdue accounts to the Credit Insurance Company
• Cross train with other members of the AR Team to ensure full knowledge across the full ledger and adequate holiday cover can be maintained
• Any other ad hoc duties as deemed appropriate by the management team (included currently is reception cover on a rostered basis)
  
  

Key Skills:

Essential:

• A self-starter with an ability to work on their own initiative
• Multi-tasking abilities are a must for this fast paced environment
• Customer focused
• Excellent Attention to detail
• Excellent communication skills / Confident Phone Manner
  
  

Education & Training

• Minimum of two years’ experience in Credit Control is desirable
• Excellent working knowledge of Excel