We are looking for a Account Director for our Work Dynamics business line.

What this job involves

The Account Director is responsible for ensuring a high level of client satisfaction, establishing and managing the service delivery team, delivering key initiatives as well as ensuring consistency in processes, systems and reporting. The role also ensures efficient and consistent operations of all facility management activities to meet contractual obligations with respect to the property portfolio of the Client throughout the region, achieving the Client’s outsourcing objectives, consistency and risk management. The AD has accountability for delivering on the regional financial P&L and its management within the IFM business.

Leadership

• Establish the vision and strategy of the account plans and ensure the client receives exceptional delivery
• Understand the client’s key business drivers, and focus the team to ensure those priorities are aligned with

JLL’s Deliverables

• Ensure the account team is high performing and delivery is driven by global platforms and consistency
• Hire, attract and retain a team of top talented employees; Improve team performance through regular coaching and feedback; provide recognition

Client/Stakeholder Management

• Manage relationship with key Client stakeholders and the organisation’s counterparts in CRE management to ensure net promoter results from the KPI CRE satisfaction survey.
• Serves as single point of contact for JLL service delivery and escalation point to global management
• Accountable for the service delivery to meet contractual obligations of JLL
• Develop and implement business plans which meets the Client’s outsourcing and JLL’s objectives for the account
• Develop and maintain a detailed understanding of the Client’s business and key factors influencing their requirement for our services
• Maintaining the Governance and reporting rhythm of the account.

Finance Management / Cost Control / Profitability

• Assist the Client with the development of the property budgets and forecasts in accordance with the financial timetable
• Be responsible for achievement of the agreed financial targets for the account; revenue, expenses and debtors targets
• Meet the agreed growth targets for the account
• Identify opportunities to cross-sell services
• Responsible for collection of fees from client and tracking of outstanding payments

Functional Responsibilities

• Bring strategic concepts to life in tangible, effective programs that demonstrate thought leadership and operational relevance
• Responsible for direct management of all resources involved in the delivery of services, e.g. recruitment, performance assessment, etc.
• Actively manage the professional development of all direct reports
• Prepare and implement a Succession Plan for the account
• Responsible for the implementation of technology systems to support service delivery, and ensure the required reporting from the systems
• In conjunction with the regional client representative, implement global standard operating procedures and processes for the account
• Develop, implement and manage all regional initiatives and programs for the account
• Drive client specific initiatives such as, benchmarking and best
• practices
• Source, transfer and implement best practices to the account
• Prepare account reporting, driving consistency in each country

Contract Management

• Ensure adherence to the contract
• Responsible for the achievement of Account Key Performance Indicators (KPI’s), service levels and other measures as contracted
• Implement and manage the change control process
• Manage the governance process for the account
• Ensure that all defined services are completed in accordance with all operating procedures, statuary requirements, and within the Health and safety guidelines.
• Proactively involved in ensuring that services are reviewed, and refinements made to enhance these services.
• Develop a close working relationship with all of the vendors under his/her control to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high-quality service.
• Ensure all Vendor KPI’s are upheld