Your role

Are you an expert when it comes to tools like Unix, Windows, RDBMS, Datawarehouse, Informatica, AppDynamics, Azure certified? Do you have a track record of influencing senior IT stakeholders and business partners? Do you have proven ability to solve complex issues, covering both technical and business needs?

We’re looking for an IT support analyst to:

• be responsible for providing hands-on Level 2 production support of Corporate Center business aligned applications
• govern production support execution as aligned to existing ITIL framework
• follow effective and efficient operational policies, processes and procedures
• ensure all forms of workload are managed in line with established processes and procedures
• work closely with the vendor, key stakeholders to plan for cost optimized solutions, manage delivery, implementation, process improvement and production product support.
• possess strong analytical, problem-solving and synthesizing skills (i.e. you know how to figure problems out)
• possess strong verbal, writing and communication skills
• Unix, Windows, RDBMS, Datawarehouse, Informatica, AppDynamics, Azure- all are very valuable skills for this role. You need to be a hand-on person.
• have a strong ability to solve complex issues
  
  
  

Tasks

our expertise

• Experience in IT support role within Financial services industry
• In-depth knowledge and understanding of Incident and Problem Management practices.
• Demonstrated hands-on domain skills and track record of successful projects and deliveries
• Highly refined and professional in verbal and written communications
• Demonstrable experience in delivering a quality operational service to customers
• Experience in operating under a Global team environment
• ITIL Qualified & proficient in using Service Now
• Honest, reliable, self-motivated with a high level of integrity
• Highly committed, resilient and outcome focused
• Able to support multiple projects at any given time
• Flexible, adaptable and pragmatic with an ability to stay focused on objectives and a can-do-attitude
• Customer orientated and focused on service quality with strong interpersonal skills comfortable at interacting with colleagues at all levels
  
  
  

Requirements

Do you find this role interesting and suitable? Kindly apply sharing your resume with us.