Crisis Response Manager

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

Your role and responsibilities

In this role, you will have the opportunity to lead/manage/supervise a function/organization/department/team in the development, and/or implementation and/or execution in their own area of responsibility. Each day, you will be accountable for the delivery of solutions, and enhancements, creating technology roadmaps that align organizational plans with emerging technology solutions. You will also showcase your expertise by ensuring efficient service capabilities. The work model for the role is #LI #Onsite This role is contributing to the IS Services globally. You will be mainly accountable for: • Lead major/critical incident, maintaining contact with high management/business stakeholders. • Utilize ServiceNow ticketing platform for effective incident tracking and resolution. • Create clear business-oriented communication to keep stakeholders informed. • Demonstrate a basic understanding of technical aspects to coordinate complex issues. • Apply ITIL principles for end-to-end incident, problem, change, and configuration management. • Possess excellent communication, planning, and presentation skills. • Comfortable working under stress for prolonged periods • Capable of respectfully challenging senior management when necessary, ensuring alignment with crisis response strategies and objectives. • Ability to prioritize tasks, work unsupervised, and maintain detailed records. • Cultural awareness and ability to work in a multicultural environment. • Strong leadership skills with a customer-focused approach. • Willingness to work continuously with no days off and little break during crisis situations, ensuring a rapid and effective response. • Ability to remain calm and focused in high-pressure environments, maintaining professionalism and efficiency. • Take ownership of crisis response activities and ensure proactive coordination with relevant stakeholders. • Maintain readiness to lead technical calls for prolonged periods, guiding teams toward resolution and minimizing downtime. • Drive post-incident analysis to identify areas for improvement and enhance organizational resilience.

Qualifications for the role

• Technical Graduate with at least 5 years of experience in major/high severity management (documented on this position)
• Experience with business bridge calls/ contact with high management/ business
• Experience in working with Service Now ticketing platform
• Experience with creating business oriented communication
• Basic understanding of technical aspects needed to coordinate complex infrastructure and applications issues and outages.
• You are ITIL practitioner with previous experience in end to end management of incident, problem, change and configuration

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory Our mission in ABB IS (Information Systems) is to harness the power of information technology to deliver valuable, reliable, and competitive IS services for ABB. If you have a strong technical skills, analytical mind, and the drive to help us stay ahead of the competition, you are the one we are looking for. It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning