Allianz plc are the trusted insurance partner to over 700,000 customer in Ireland. With a global legacy of trust and excellence, we are committed to protecting the things that matter most to our customers and offer a wide range of insurance products. Our commitment to innovation, customer-centric solutions and digital transformation ensure that we can provide peace of mind and security to all our customer across Ireland.

The Opportunity

We are recruiting for a Claims Handler to join our Express Claims team based in Elm Park, Dublin 4. Reporting to the Motor Damage Team Manager, you will work with a specialist team that handles our policyholders’ claims from first notification, and offer advice and guidance to our customer’s regarding additional services and benefits available during the claim process.

Why Join Us?

In this role, you will join a team of technical experts who continue to uphold highest level of customer service, in a hybrid working model. You will benefit from on-going training to ensure you're always up to date with the latest policies and procedures to deliver the best service possible.

Key Responsibilities

• Taking a high-volume of inbound/outbound calls from customers regarding new claims from first notification
• Processing new claims, ensuring information is logged accurately and in full
• Providing advice to customers on the claims process, their rights and expectations
• Updating claims records with relevant documents, and supporting the motor damage team with handling tasks,transactions and decisions on our internal systems in accordance with our Company procedures
• Providing a world class service by maintaining and suggesting ways to improve our service levels and meet customer satisfaction metrics.
• Providing a positive and reliable claims’ service to our customers, ensuring their cases and individual queries are dealt with efficiently and with empathy
• Support your team to achieve their goals, through sharing knowledge and developing expertise
• Positively engage in coaching and development conversations to ensure you achieve agreed metrics in relation to settlement rate, calls answered, claims completions, etc
• Comply with the Financial Regulator’s Minimum Competency Code, Consumer Protection Code and any other relevant regulation
• Comply with all Company quality standards and Central Bank regulations
  
  

Essential

Skills & Experience Required

• A minimum of 1 years’ experience working in a Sales/Customer environment with a preference for working in in a phone based role.
  
  

Desirable

• APA in General Insurance a relevant insurance qualification to meet MCC requirements
• 1 years’ experience in a Claims Handling Customer facing role
• Relevant third level qualification
• This role is subject to Minimum Competency Code: Obtained/ working towards a recognised insurance qualification is required for this position (APA or have met the Grandfather criteria as per the Minimum Competency Code issued by the Financial Regulator.
  
  

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Great to have you on board. Let's care for tomorrow.

Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.