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Technical Training Manager

Cork

Job Summary

This role manages Technical Training team members in an assigned region/area to ensure the successful alignment and execution of Technical Training strategies, initiatives, and processes. Responsible for all aspects of Technical Training including the design, coordination, and deployment of role-based training.

Essential Duties & Responsibilities:

• Provide leadership and direction to Technical Training team members.
• Ensure training processes remain in compliance with regulatory standards and quality requirements.
• Continually assess training strategies, programs, and metrics, implementing solutions, as appropriate.
• Oversee the design, development, and customization of technical training content support business needs.
• Monitor and respond to changes in Learning Management System (LMS) data that have the potential to impact the reliability and/or automation of training assignments.
• Develop and maintain systems that ensure the effectiveness of training programs.
• Ensure site(s) establish and maintain compliance to Quality Key Performance Indicators (KPIs), monitor progress and take timely action to address adverse trends and deviations.
• Partner with various functional groups (e.g., Manufacturing, Quality, Regulatory, Compliance, HR, etc.) to incorporate functional-based training programs into the role-based curriculums, as appropriate.
• Participate in communities of practice (COPs) that seek to improve strategies, programs, and processes across the Technical Training function; lead tactic teams where necessary.
• Assist in the establishment of training standards across the organization and develop processes and/or procedures that ensure effectiveness of training delivery.
• Partner with local manufacturing and quality leadership to assess training needs and determine priorities that translate into training requirements and/or programs for the teams to implement.
• Collect and present on training performance metrics to leadership during periodic meetings and forums (e.g., Quality Systems Management Review).
• Represent Technical Training processes during regulatory body audits/inspections and support requests for training records and/or evidence for qualification.
• Partner with the SLMS Shared Services Team to support platform upgrades, enhancements, and ensure help ticket Service Level Agreements (SLAs) are being met; identify process improvements where possible.
• Communicate system issues affecting the business’ ability to conduct and/or document training to drive awareness and timely resolution.
• Perform additional duties and projects, as assigned.
  
  

Required Education:

• Bachelor’s degree in Business, Training & Development, Education, or Human Resources related discipline. Master’s Degree preferred.
  
  

Required Experience:

• 5 to 7 years of experience in medical device, pharmaceutical, or other regulated industry with knowledge of manufacturing standards and practices, including quality and compliance issues.
• Experience providing training support for manufacturing operations a plus.
• Prior experience working with Learning Management Systems (LMS), document management, and change control processes.
• Experience managing multiple team members in a remote or virtual setting.
• Proven track record for designing, deploying, and managing training initiatives.
  
  

Required Skills/Knowledge:

• Strong knowledge of GMPs, ISO13485, and 21CFR820 requirements.
• Knowledge of training needs analysis, instructional/program design, development and evaluation, adult learning concepts and learning methodologies.
• Demonstrated strong verbal, written and interpersonal communication.
• Demonstrated organizational and document management skills.
• Demonstrated proficiency in MS Office Suite, with strong excel skills
• Demonstrated ability to influence management, business groups, and Subject Matter Expert (SME)’s toward a recommended action.
• Strong coaching, mentoring, project management and leadership ability.
• Demonstrated ability to work well in a fast-paced environment.
  
  

Percent Travel Required

• Up to 15%
  
  

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.

The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.

More information is available at stryker.com

R508088