[Retail Manager ¦ Kildare Village ¦ Permanent]

Something Extraordinary Every Day™

As our Retail Manager, you will work as part of the Retail Managers team, who will align all operational activities and retail initiatives within the Village so as to achieve set sales targets and ensure outstanding guest experience.

What you will be doing

• You will ensure that the Village achieves its set sales targets, retail strategy and provides an excellent customer experience
• Provide guidelines to store managers on profitable in-store presentation, customer service and ways of improving
• Provide accurate and timely management information with supporting analysis, through weekly reporting, to Retail Director
• Coordinate and manage Brand Mystery Shopper Programme and provide the respective analysis, output and agreed action plans to store managers and brand head quarters
• Assure an excellent guest experience and the compliance with rules and regulations

What makes you special

Every colleague is an entrepreneur at heart and this drives our organisational culture, which values invention, innovation and risk taking. To be successful with us, you’ll have:

• Degree education or relevant qualification is preferrable
• Proven experience in international luxury retail industry, ideally within a department store
• Able to work well with all levels across the business and customers with a creative and open minded capability to adapt to a fast pace environment
• Clear analytical capabilities, structured approach, and an eye for detail
• A customer focused approach with an innate understanding of quality service
• Energetic, hands-on approach, grown oriented and a tenacious self-starter
• Instil an open, collaborative, international and energetic team culture
• Comfortable with ambiguity and influence change in matrixed environments

There’s no one quite like us

The Bicester Collection are the worlds’ leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 11 Villages in Europe and China as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.

Our Vision is to be the best shopping destination in the world.

Our Mission is to make the lives of others better including our brands, our guests, our people and our communities.

Our Brand Promise is to offer something extraordinary every day.

Our Five Values are the glue that bind us together and allows us to lead ahead:

• Authenticity - Always do the right thing
• Innovation - Think outside of the box
• Passion - Do what you love and love what you do!
• Critical Thinking - Challenge the obvious
• Vision - Be mission driven always

Why we’re exceptional

The key to our success is the quality and commitment of our people. In return for your hard work and commitment to our values, you’ll receive a generous salary and we’ll also reward you through our Feel Good Programme which offers the following benefits:

• Lifestyle - Our Lifestyle benefits include life assurance, income protection, pension, leisure travel insurance, an electric car scheme, a discounted shopping portal, discounts across our Villages, a referral bonus and season ticket loans.
• Physical - Our Physical health benefits include private medical cover, virtual doctor support, dental insurance, health screening, a cycle-to-work scheme, eye care and flu vaccinations.
• Mental – Our Mental health benefits include access to professionals as well as support from trained mental health 'first aiders' from across the business, an employee assistance programme and free access to Headspace and Thrive, two of the most well respected mental well-being apps.
• Social - Our social programme is designed to help us connect and, most importantly, have fun! Benefits include yoga classes, summer parties, outdoor team activities, time away from the office to enjoy special occasions such as birthdays, getting married, moving house and, of course, taking a well-deserved break.

Come and live your story with us

At The Bicester Collection, we are focused on attracting and retaining the best talent. We believe in fostering an open culture, which supports our people to thrive and creates a sense of belonging. Working at the Bicester Collection means entering an inclusive space where all perspectives are valued, ideas are shared freely, and creativity is encouraged.