Job Description

Cpl is a proud Talent Partner to Bank of Ireland. We have been a trusted partner to deliver brilliant, engaged and committed people to support Bank of Ireland’s promises to deliver for their customers. Cpl trust that Bank of Ireland offers a fantastic opportunity for our Cpl Colleagues to learn, develop and build their career within banking and receiving access to the best training, systems, and support from our colleagues in Bank of Ireland.

Our goal is that while you are a Cpl colleague on site with Bank of Ireland, you are set up for success no matter what your role, duration, or terms of your contract.

Home Buying sits within Retail Ireland and is responsible for the development and implementation of the strategy for mortgage loans in the Republic of Ireland, to include all aspects of mortgage markets, risk profile, returns, costs, fulfilment, servicing and market positioning.

The opportunity is to work on a busy and innovative team and develop your mortgage knowledge. You’ll be dealing with inbound and outbound calls from our customers, supporting them in all aspects of their queries. You’ll be a key player in completing quality retention conversations and to us help identify new business opportunities.

Key responsibilities:

• To provide a top quality service to our customers
• Demonstrate capability to put the customer first in every interaction
• Be driven by an instinctive motivation to deliver a top class performance in your role
• Comply with all internal and external regulatory requirements
• Have a great attitude with an ability to adapt quickly in an fast paced, changing environment
• Good Team Player
• Be interested in continuously learning and developing
• Pre-empt and prevent potential switchers, reducing out of course redemptions from the Banks existing mortgage book through strong retention conversations
• Identify new business opportunities (movers, equity releases, home insurance) and refer to colleagues in other teams
  
  

Key requirements (essential):

• QFA is the preferred qualification however applications from individuals who hold APA Loans and Regulations will be accepted on the understanding, that, if successful at interview, they will commit to attaining QFA within 18 months
• Proficient in MS Office including MS Word and Excel
  
  

Desirable skills and experience:

• 3rd level qualification desirable
• Experience in customer service, sales or frontline support role
• Proven financial services experience
• A strong customer focus
• Excellent interpersonal skills including communication both written and verbal
• Demonstrated an ability to deliver on the expectation of your role
• Demonstrated capability to put the customer first in every interaction
• Ability to take ownership and follow up on customer queries
• Enthusiasm to adapt quickly in an fast paced, changing environment
• Excellent Communication Skills
  
  

Cpl is an Equal Opportunity employer. At Cpl we believe that delivering our vision to be the world’s best at transforming our clients and candidates through sustainable transformational talent solutions & experiences can be achieved by having a diverse and inclusive culture, where everybody feels that they can bring their whole selves to work and are proud to do so. Cpl welcomes applications from all individuals, including applicants with additional needs and disabilities and those who have taken time out for reasons including family or caring responsibilities. As a company Cpl is a Gold Medal holder for Diversity & Inclusion.

We have also been recognised as the 5th Best Large Workplace in Ireland by Great Place to Work®; these values drive our passion for our programs, supporting our clients and Cpl colleagues across our client sites.

While initially these are contracts circa 12 months in duration; due to ongoing investment in front line services, opportunities to extend are available subject to individual performance and availability of roles. Over the years, we have seen Cpl colleagues start something amazing, take experience from other roles and build solid careers with Bank of Ireland, which has resulted in a very high proportion of people going on to have permanent careers with them when they become available. We have had people leave to travel or continue their education come back and resume their journey.

Contract length: 12 months

Salary: From €28,000.00 per year