The Z Zurich Foundation (the Foundation) is a charitable organization funded by various members of Zurich Insurance Group. The Foundation is at the heart of Zurich’s ambition to be one of the most responsible and impactful businesses in the world and is creating a brighter future for vulnerable people with the aim to positively impact at least 25 million people worldwide by 2027.

What You Will Do

Supports the daily management of the Foundation’s digital solutions.

User request management:

• Acts as a first point of contact for user requests
• Manages the dedicated shared mailboxes
• Responds directly to BAU user requests and support the non-BAU user requests
• Works with the providers’ technical support team as needed
  
  

Program maintenance:

• Maintains key documents such as program guidelines, privacy policy, terms of use, etc.
• Identifies improvement opportunities and supports their implementation (using a cost/benefit analysis of any of these opportunities)
• Support the ongoing strategic analysis of the digital tools ensuring tools remain fit for our purpose
• Creates new global foundation-led fundraising giving or volunteer opportunities
• Helps prepare customized global foundation-led campaigns for example, double-matching
  
  

User and program management support:

• Develops training materials for end users and program administrators
• Runs training sessions for ZZF and Zurich staff
• Works with the Foundations Finance team on all financial aspects related to the Foundation’s digital solutions
• Runs existing reports and creates new customized reports as needed
• Helps prepare program review meetings and follows up on agreed actions
• Support ad-hoc tasks and process improvements
• Works with the Foundation’s comms team on Workplace posts, news articles, comms campaigns, the MyImpact hub, etc. related to the Foundation’s global digital solutions
• Helps prepare touchpoint meetings with the appointed champions as applicable
  
  

What You Bring

• Bachelor’s degree is required in a relevant field
• Passion for data analytics and IT project management
• Experience working with MS Office (Excel, PowerPoint, Word etc) and Outlook is critical. Experience with Power BI is desirable
• Good collaboration skills with an understanding and appreciation for regional and local differences
• Being comfortable working within geographically distributed and functionally diverse work groups is preferred
• Good communication, negotiation and presentation skills
• Fluent in English. Any other language is a plus
  
  

The position will be based in Zurich, Switzerland.

Additional Information

We look forward to receiving your online application.

Zurich wants to attract the best talent and we acknowledge that talents might not always be available full-time. At Zurich we will consider requests for flexible working. Many of our employees work flexibly in a variety of ways. Please talk to us during the interview about the flexibility you may need.

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Information for recruitment agencies

Zurich does not accept any applications from recruitment agencies for this position. We refuse any responsibility for unsolicited applications as well as any associated fees.

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great!

Join us as we constantly explore new ways to protect our customers and the planet .

• Location(s): CH - Zürich
• Remote working: Hybrid
• Schedule: Full Time
• Recruiter name: Grace Cunningham