About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Abbott Established Pharmaceuticals (EPD) is looking for a

Customer Service Specialist

for its global Pharma Division Headquarters based in Allschwil- Basel.

What you will do?

• Assure an efficient supply of goods to assigned customers, executing orders in the ERP system, to deliver the required product, the correct volume and quality at the right time, in the requested point in the country.
• The Customer Service Specialist is responsible for the entire order management process, steering and controlling the order process in SAP and APO planning systems during the whole lifecycle of the sales order. Acts as single point of contact for the customers in the assigned geographical region.
• Collaborate with back-office teams to review KPI results of relevant tasks and implement corrective actions, as needed (e.g. sales order accuracy, timely input of complaints into SAP, etc.)
• The mission of the Customer Service Specialist is to ensure high service level towards customers and acquire market knowledge and products specificities in order to act proactively and avoid back-orders situations.
  
  

Core Job Responsibilities

• Manage customer purchase orders and sales order entry.
• After full sales order completion, release delivery block to ensure timely sales order execution. Ensure all sales order information and documentation are accurate and complete.
• Control all orders within firm period, check and convert the requirements within the planning time fence.
• Management of regular commissions according to customer profiles and irregular credit, debit notes for adjustments
• Proactive preparation for month and quarter end sales order execution
• Tracking the availability of materials to secure the delivery of the orders on time and in full
• Cross functional communication with numerous departments to ensure fulfillment of customer requests (Manufacturing sites, Procurement Manager, Demand, NPI, Logistics Execution, Quality Assurance, Finance, Commercial, Regulatory Affairs)
• Entry of Abbott affiliate and customer complaints into SAP, monitor and follow up with back-office logistics execution team
• Perform order reviews with customers as part of the S&OP process
  
  

Minimum Education

• Commercial or logistical education
• Professional formation and experience gained through a previous and comparable position
• Proven experience in order processing in a customer service department, preferably in the pharmaceutical industry
• Basic knowledge in transport and logistics, Incoterms, etc.
• Experience with ERP systems, preferably SAP and APO planning tool
• Excellent command of English is essential; knowledge of any other language is an asset for country allocation and customer service support.
  
  

Do you like the sound of this job and think you’ve got what it takes? Then send us your CV today.