We are developing a new and exciting evidenced based approach to working on our estates and in our communities, to ensure that we understand the impact of our work on individuals and communities, and design services to achieve the best outcomes for all.



This Community Support worker position will be a key appointment in supporting the delivery of our new model of service delivery for our tenants and communities.

Role: Community Support Worker

Location: Dublin – initially based in our new development on Long Mile Road with a possible need to travel to other locations from time to time.

Reporting to: Tenant Relations Co-ordinator

Terms: Permanent - Full-time (39 hours across Mon-Sat)

Salary: €40,000-€45,000

Job Purpose: Based within our local housing team, the successful candidate will work in our development in Long Mile Road to support the Resident Support Worker and other team members in the development of vibrant, sustainable communities.

The successful candidate should have some knowledge, skills and competencies in key areas such as community development, youth work, tenancy sustainment and related areas. Working alongside the tenant relations team the candidate will aim to identify and meet the changing needs of tenants and communities. The development of strong networks with existing state and community organisations, to support their aims is key to targeting ‘hard to reach’ tenants and those ‘most at risk’

The successful candidate will also be responsible for managing and coordinating the use of the community facility within the estate on Long Mile Road.

Core duties and responsibilities:

• Work with existing housing team and other stakeholders in the planning, delivery and evaluation of services to provide a clear focus on the wishes, feelings and safety of tenants.
• Establish and collaborate with organisations to support our work with individuals and the wider community.
• Work with tenants to identify and develop various programmes/events across the estates.
• Organising and booking of community space.
• Developing opportunities and events for tenants to have their say and be heard.
• Effectively communicating with tenants on service developments and other matters that are important to them.
• Provide written reports as required.
• Working as part of Housing Services to deliver on team objectives, supporting colleagues in your region, Customer Service Centre Staff, Rent Officers etc.
• To provide a consistently outstanding service and making transformational change in tenants’ lives.
• Ensure all records relating to tenants are up to date and in accordance with the requirements of the GDPR.
• Provide consistent and accurate updates and reports and ensure your co-ordinator is kept updated on all issues in your area.
• Report any issues of concern relating to tenants.
• Ensure a safe environment and implement all health and safety requirements.
• Consistently document compliance with Respond’s reporting systems including Active H, Quality system etc.
• Any other relevant duties that may be assigned from time to time .
  
  

Person specification:

Qualifications

• 3rd level qualification or equivalent in community work, community development, youth work, housing or other relevant discipline is desirable.
  
  

Experience

• Demonstrable experience of customer services, relationship management and dispute resolution.
• Hands on experience of community support delivery, community change, anti-social behaviour and/or tenancy support.
• Use of IT based management systems and good experience of standard Microsoft packages.
  
  

Skills/ Behaviours

• Empathetic and reflective in practice.
• Group facilitation skills.
• Strong customer service.
• Good oral and written communication skills, including: meeting chairmanship; report writing; minute writing, and presentations.
• Good organisational, planning and problem solving skills.
• Analytical; and comfortable with interpreting data and using an evidenced based approach.
• Leadership Capability and influencing skills.
• Open to learning and development opportunities.
• Able to work unsupervised and work with integrity.
• Results focussed.