Morgan McKinley is proud to work with a leading European investor and asset manager in the non-performing and non-core assets sector, serving over 9 million customer accounts across five different geographies.

Salary: €33,000 - €35,000

Location: Dublin 2

6-month contract

As An ASU Agent, Your Key Responsibilities Will Include

• Managing both inbound and outbound calls related to the servicing of customer loan accounts. Ensuring the accurate and timely maintenance of system records following every customer interaction.
• Investigating and negotiating at an individual account level to ensure the best possible customer outcome.
• Collaborating with internal teams to expedite the retrieval of necessary information.
• Handling general loan administration tasks such as issuing mortgage statements, redemption statements, and occasional manual correspondence as required.
• Meeting predefined metrics for operational and customer needs, including achieving set targets and adhering to service level agreements.
• Promptly recording and addressing incidents when errors are detected, collaborating with Risk Owners for resolution.
• Taking ownership of errors and complaints received, effectively managing the customer experience to achieve a satisfactory resolution.
  
  

Skills & Person Specification

• Bring prior contact centre experience and/or a financial services background, with specific experience in the Arrears Support Unit handling mortgage-related matters.
• Demonstrate proficiency in computer systems, with the ability to quickly adapt to new software.
• Possess strong interpersonal and communication skills to facilitate positive and proactive interactions with colleagues and customers.
• Thrive in a fast-paced environment, with the capability to handle high-volume data within tight deadlines.
• Show a proven track record of accountability for and adherence to defined procedures, controls, and instructions.
• Exhibit exceptional attention to detail, accuracy, and strong multitasking abilities.
  
  

Our clients offers a competitive salary and an attractive benefits package, with a strong focus on recognizing and rewarding success through their bonus scheme and incentive package. They also provide interactive subsidised events, colleague engagement teams, employee recognition and development programs, and the opportunity to collaborate with multiple European countries, making our client's workforce an exceptional place to work.

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.