The Role

Qualtrics is seeking a Manager for the EMEA/AMR Scale Team in XM Success to be located in Dublin. This individual will lead a team of consultants to ensure our customers are lifetime Qualtrics champions.

We are looking for a driven and resourceful leader to manage our team of Scale XM Success Managers and have a huge impact on customer retention and expansion. We have impressive members on the team, and are always looking for more amazing talent.

Why We Have This Role

The XM Success Team is at the heart of Qualtrics. We consult with our customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their business goals and challenges and we provide them with best practice insight and solutions.

How You'll Find Success

You will know you are doing a great job when your team's customers renew and expand their usage of Qualtrics. Team members can depend on you for guidance. You can train and mentor your team, provide direct and actionable feedback and are an excellent communicator. You care about the customer experience, are detail-oriented and love insight driven actions! You are resourceful in the face of challenges and refuse to give up until our clients succeed.

Metrics will include the EMEA/AMR Scale Renewal Rate and EMEA/AMR Scale Growth targets.

How You'll Grow

You will have the opportunity to develop and refine your leadership skills managing a high performing global team. You will collaborate closely with other leaders in Scale, Digital and XM Success. You will also have the chance to enhance your skills in customer relationship management, data analysis, and strategic planning. Partnering with our sales, marketing, and product teams, gaining exposure to different aspects of the business and expanding your knowledge of customer success strategies. We are committed to investing in the growth and development of our employees through continuous learning and professional development opportunities.

Things You'll Do

• Grow and lead a diverse and high performing team of world-class Scale Consultants based in EMEA and AMR
• Train, coach, and mentor your team members into top-flight consultants, who partner with our customers in frontline and XM Strategy roles
• Assume revenue responsibility for one of our fast growing regions/segments with specific accountability for achieving quarterly renewal and expansion targets
• Drive the Scale Transformation with an EMEA mindset
• Ensure frontline activation is set to a high standard
• Execute the strategy for the EMEA 1:many and consulting engagements
• As a member of the Scale leadership team, help to guide and mature our Scale function
• Work with cross-functional counterparts in Sales, Marketing, Global Ops to evolve and scale our global service offerings, mature our industry-leading platform, fine-tune our go-to-market motion and improve the overall customer experience.
• Communicate team impact and results to key stakeholders globally across Qualtrics
  
  

What We're Looking For On Your Resume

• 5 years minimum experience in Customer Success or Strategy role
• Track record of owning and delivering targets at scale
• Passion for coaching and mentoring high-performing team members
• Proven track record of successfully building scalable business operations and delivering key business results.
• Strong prioritization skills with the ability to drive multiple concurrent projects from beginning to end
• Ability to utilize data and metrics to communicate strategy to internal stakeholders
• Entrepreneurial spirit with a high tolerance for ambiguity and complexity.
• Ability to be efficient with limited resources, to understand business needs and to communicate and present to Senior Management effectively
• Willingness to work out of hours to attend global meetings when required
  
  

What You Should Know About This Team

The Customer Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, will help them deliver on their business objectives and recommend solutions to the challenges they face. We are looking for scrappy individuals to join our team and have a huge impact on customer retention and expansion. We have impressive members on this team, and are always looking for more amazing talent!

Our Team's Favorite Perks And Benefits

• A comprehensive package consisting of base, bonus, and generous benefits. Clear expectations for performance and progression pathways.
• Private health insurance - top of the range coverage.
• Annual Experience Bonus - we want to facilitate some great experiences for our employees. Put this bonus towards an experience you've always wanted to have!
• Quarterly Wellness Stipend - reimburse your physical and mental wellbeing costs.
• Commuter Assistance - up to your public transport expenses to the office!
• Catered lunches in our EMEA HQ in Dublin - 5 days a week.