Sales Operations Analyst Full-time Job
hace 4 días - Financial Services - MadridTrabajo detalles
- HubSpot Administration:
- Serve as the primary administrator for HubSpot, focusing on B2B CRM needs, and ensuring it is configured and optimized to support complex sales cycles
- Customize and maintain CRM workflows, dashboards, and reports to provide real-time insights into sales activities and performance
- Manage user permissions, custom objects, workflows, sequences, and deal pipelines to ensure alignment with business goals
- Data Management & API Integration:
- Oversee the integrity and accuracy of CRM data, ensuring it is properly segmented and leveraged for targeted B2B marketing and sales campaigns
- Lead API integration projects to connect HubSpot with other critical business systems, ensuring seamless data flow and synchronized operations across platforms
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Sales Tools Management:
- Identify, evaluate, and implement sales tools and technologies that enhance B2B lead generation, pipeline management, and overall sales efficiency
- Manage and optimize the usage of these tools, providing ongoing support and training to sales teams to maximize their effectiveness
- Sales Process & Workflow Optimization:
- Design, implement, and continuously improve sales workflows tailored to B2B processes, focusing on streamlining multi-touchpoint sales cycles and reducing friction
- Develop and enforce best practices for data entry, lead management, and pipeline tracking to ensure consistency and accuracy across the sales team
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NPS & Customer Feedback Management:
- Implement and oversee NPS surveys to capture customer feedback, analyze trends, and identify areas for improvement
- Work closely with the Head of B2B Partnerships to develop strategies based on feedback, aimed at enhancing customer satisfaction and loyalty
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Collaboration & Stakeholder Communication:
- Act as the liaison between the B2B sales teams, marketing, product development, and IT, ensuring that CRM and sales enablement strategies are aligned with broader business objectives
- Regularly communicate progress, insights, and recommendations to senior management and other key stakeholders
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Continuous Improvement:
- Foster a culture of continuous improvement by regularly assessing the effectiveness of CRM and sales enablement initiatives, and by staying informed on industry trends and best practices
- Lead initiatives to refine and enhance CRM and sales enablement processes, ensuring they remain effective in driving sales performance and business growth
- University degree in finance, information systems, economics, statistics, math, engineering, or other quantitative degree, with strong academic performance.
- 2-3 years of work experience in role requiring detail orientation, analysis, process design, etc
- Familiarity with HubSpot, Salesforce, or other leading CRM solution along with integration and systems tools (e.g. Zapier, Workato, Google Apps, etc.)
- High level of detail orientation, passion for efficiency and for completing accurate and thorough work.
- Fluent in English
