Customer Service and Support

Location Barcelona, Spain

Job Title:

Sales and Marketing Campaign Lead (English - speaking) - On-site HS03

Job Description

Experience the power of a game-changing career
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Sales and Marketing Campaign Lead in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech where you will drive the sales cycle, nurture client relationships and showcase your expertise in advanced cloud technologies.

Career growth and personal development
This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role
In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Sales and Marketing Campaign Lead on our team, you will:

• Act as the conduit between the client & Concentrix by engaging with client´s Campaign Manager, Market CRM Leads and Countries to ensure we have the campaign activities required to deliver our business objectives
• Ensure that call center supervisors and agents are informed and fully prepared for upcoming campaigns by coordinating resources and providing campaign briefs in advance
• Ensure supervisors and agents are well-equipped with the necessary campaign materials, resolving campaign execution doubts they may have and ensuring timely communication of campaign details, objectives, and expectations.
• Identify training needs and collaborate with the contact center training team to ensure supervisors and agents receive proper training on processes and tools, particularly regarding campaign management and MSD (Microsoft Dynamics).
• Monitor and help addressing issues raised during campaigns execution and proactively provide feedback from agents to improve processes and tools
• Track key performance indicators (KPIs) to ensure campaign success and take corrective actions as necessary

Your qualifications
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Are bilingual or proficient in English

• Have 2-3 years of experience in a Contact Center Campaign Management role
• Have strong communication and coordination abilities
• Are proficient in campaign management tools (especially MS-Dynamics 365)
• Have analytical skills to track KPIs and identify areas for improvement
• Have a Bachelor’s degree in business, Marketing, or related field (preferred but not required)

What’s in it for you
We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

• A competitive salary package
• Relocation support*
• Full-time Spanish contract
• A modern centrally placed office in Barcelona
• We also help you with what you need to start working and living in Spain
• Full paid training for the company and the products you will be working on

Experience the best version of you!
At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1552486

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements:

English (Required)

Time Type:

Full time

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