Description

Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.

At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.

Job Summary

The Operations Manager will be an exemplar of strong leadership, demonstrating high performance behaviors and the standards to drive a self directed team culture to consistently deliver the Business Key Performance Indicators (KPI) including EHS, Quality, Delivery, Cost (OEE & Productivity), People (engagement, absenteeism). Responsible for ensuring the effective management and development of staff, including timely feedback on performance, and adherence to West / Tech Group policies and procedures. Reports to Manufacturing Director.

Essential Duties And Responsibilities

• Champion a culture of health and safety in accordance with the highest standards of regulatory compliance.
• End to end ownership for the full business value stream.
• Build and maintain an excellent working relationship with the customer in the successful delivery of all client related projects (on time, within budget and in accordance with customer requirements/specifications).
• Support the Customer Account Manager in developing and executing a compelling strategic sales / business plan for the continued growth of the Business Unit.
• Commercial leadership and management of Business Unit customers, including full operational P&L responsibility.
• Lead and drive the highest standards in Operational performance, 6S, people development to b uild on the culture of continuous improvement and growth, to deliver tangibly high quality performance outcomes
• Drive excellent cross functional relationships both within the Business Unit and company wide.
• Demonstrate excellent leadership visibility to drive engagement levels across the organisation.
• Development of the team to support Business Unit performance and growth, including the recruitment, identification, development and retention of talent in the business unit.
• Strong coaching / development of team using development and retention plans as appropriate.
  
  

Basic Qualifications

• Third level qualification (academic degree) in relevant engineering discipline.
• 5+ years’ experience in leading and managing a diverse team in a fast paced and highly regulated environment.
• Excellent commercial acumen and customer relationship building skills.
• Strong analytical and problem solving skills.
• An ability to lead in matrix structure multiple projects on-time to budget.
• Excellent communication skills.
• Self-motivated, results oriented and highly focused / organised mind-set.
  
  

Preferred Knowledge, Skills And Abilities

• 3+ years’ experience of working in medical devices sector or similar is an advantage.
• Ideally have injection moulding and tooling knowledge / expertise.
• Support and contribute to Lean programs and activities towards delivery of targets businesswide
  
  

Travel Requirements

• Must be able to travel up to 5% of the time.
  
  

Physical

Physical and Mental Requirements:

• This job is classified as having light and sedentary physical requirements as the candidate will be required to lead a team to deliver KPIs’ utilizing various IT tools, and meeting with team members regularly including gemba walks to drive standards improvement.
  
  

Mental

• Must be a strong and creative problem solver who can think on their feet under pressure.
• Must have excellent written and verbal communication skills.
• Must be able to work in a fast-paced environment.
• Must be able to organize and prioritize tasks; must be detail orientated and self-motivated.
• Must be able to deal with all levels of employees and work across various departments.
• Must be able to work independently on own projects while working concurrently with all departments.
  
  

Delegation Of Duties

• Duties will be delegated to a Value Stream Lead for the BU in times of absence.
  
  

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com . Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.