Job Description

Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are reimagining international payments at scale and building new products to create deeper relationships with our customers and their loved ones across the globe. Join over 2,700 employees across 10 offices who are growing their careers while having a positive impact on people globally.

About The Role

As an IT Specialist at Remitly, you have the opportunity to make a huge impact in all areas of our organisation by providing superb infrastructure and operational support. You will report to the IT Lead and will gain high visibility to multiple functions, projects, and teams within our quickly growing company, and provide IT support to our team of over 100 employees in Ireland. You'll be the first point of contact for computer-related needs within the organisation, including basic installs, diagnoses, repairs, maintenance, and upgrades on desktops, laptops, mobile devices, etc. You'll also troubleshoot problem areas and provide end-user assistance where required. Most importantly you will deliver a delightful technology experience to the rest of the Remitly team.

You Will

• Build and maintain computer systems used by employees including Operating System configuration and management using Mobile Device Management tools such as Kandji and Microsoft Active Directory, including Group Policy design, documentation and testing based on user or system design specifications.
• Recommend, design, deploy, maintain and resolve issues with onsite computer and networking systems such as WIFI Access Points, Firewalls, Switches, Servers, Physical Access Control Systems, Printers, Patch Panels and Cabling.
• Recommend and document procedure for automation (writing scripts in code, creating workflows, creating blueprints for new operating systems.
• Respond to incoming Helpdesk requests, emails, instant messages in our helpdesk channel, and alerts regarding employee problems in a timely and professional manner.
• Administer and resolve issues with associated end-user workstations (Mac, PCs, ChromeOS) including client-side patching activities.
• Assist with facilities and inventory-related projects including equipment tracking,ordering and shipping.
• Onboard and offboard new employees, creating Okta accounts and provisioning hardware on site.
• Manage/administer business computer systems like Okta, G Suite, Zoom, Slack, AWS, Jira, GitHub, PagerDuty, Wiki (Confluence) including Sandbox Prototype Accounts (Okta, GSuite).
• Clearly communicate technical information, both verbal and written, to a wide range of end-users.
• Provide excellent support for internal customers and liaise with vendors when escalating issues as necessary.
• Recommend and document procedure and computer system modifications or improvements.
• Remain informed about the events, trends, and developments which affect the role, business area(s), and the financial services industry.
• Display patience and professionalism consulting with employees having a range of computer competencies to determine hardware (Mac/PC), software (JetBrains, Zoom, etc), or system functional specifications (GSuite, Okta, AD).
• Review and approve administrative access request
• Exercise discretion while working with systems access and information of a sensitive nature
  

You Have

• A BS in Computer Science or equivalent professional experience.
• Flexibility - our environment is constantly changing and successful candidates should be comfortable with some amount of ambiguity.
• Maintain a strong empathetic partnership with the teams we support.
• A strong sense of ownership and a "do what it takes" and "don't be afraid to fail" attitude
• 2+ years of technical support experience.
• A basic understanding of the principles of networking and the OSI model.
• Reasonable understanding of DHCP, TCP/IP, and DNS.
• Experience with macOS, iOS, Windows 10, Server 20*, and Android.
• Strong investigative skills in a fast-paced, high-growth environment.
  

Nice To Haves

• Experience with a general scripting language (Python, Powershell, Bash, etc.).
• Experience evaluating, selecting, and deploying new tools on a company-wide basis.
• Experience deploying and managing A/V systems including Zoom/Google Meet software and Logitech hardware including VoIP solutions.
  

Our Benefits

• 34 days of vacation (including public holidays)
• Group private medical insurance with Irish Life & Health
• Group pension (6% contributed) and group income protection
• Learning and Development benefits.
  

Remitly is an Equal Opportunity Employer. Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.