Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

In this role you will be accountable to deliver and to orchestrate the delivery of Develop & Test operations activities. Coordinates and supervises internal and external 3rd party supplier resources for the effective delivery and operational performance of the services in scope ensuring continuous improvement and compliance. Create service roadmap aligned with the vision and requirements coming from Business customers. Responsible for IS compliance of the IS solution.

Preferred locations: Bangalore- India and Global.

This position reports to

Service owner Mobile Distribution

Your responsibilities

• Builds IS Domain Service operation activities in cooperation with IS Service Owners and IS Solution Architects
• Maps business process demand to existing or new IS services providing and helping on the direction of new demands and projects in collaboration with IS Service Owners
• Integrates Operation and Build activities (DevOps scope) in collaboration with Build Team
• Plays an active role in the definition of new contract with Vendors for the operational activities, service levels and Service Level Agreement (SLA) definition
• Defines level of monitoring , type of monitoring and assure all Consumer Interaction Points Lifecycle Experience are under control and correct support is provided all in close collaboration with ABB IS GBS Consumer Experience organization
• Contributes to the IS Service Catalogue, sets directions in the areas of service introduction and end user support
  

Your background

• Master or Bachelor degree in Computer Science, Economics or related field
• 5+ of years of experience in the relevant area are required
• Certificates preferred: ITIL4, Agile Foundation, SCRUM, Project Management related
• Fluent spoken and written English
• Strong experience in leading IS people who do not report directly
• Strong experience on manage 3rd part vendor resources on site and remotely
• Strong experience of identifying and resolving issues between team mem-bers or other teams
• Strong experience in escalation and stakeholder’s management
• Experience in IS risk, security and compliance
• Strong knowledge of ITIL processes
• Superior knowledge of IS technology
• Proactive in Continual Service Improvement, always open to adopt new and innovative IS techniques and technologies
  

More about us

Our mission in ABB IS (Information Systems) is to harness the power of information technology to deliver valuable, reliable, and competitive IS services for ABB. If you have a strong technical skills, analytical mind, and the drive to help us stay ahead of the competition, you are the one we are looking for.

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.


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