Zweigstelle

Geneva

Eintrittsdatum

01.12.2024

Arbeitszeiten

100%

Art des Arbeitsvertrags

Consultant

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Description

The Bank’s entire operations are managed by COO Division and are headed up by the Chief Operating Officer. It strives to provide both in-house and external clients with a first-rate service to ensure our business operates efficiently and at the best possible cost. The COO division comprises Operations, Finance, Information Management, Human Resources and Logistics. COO employees are committed to providing, with professionalism and enthusiasm, an efficient, proactive, high-quality service that meets the needs of clients within the context of the Bank’s overall strategy.

Mission

Install, configure and support PC hardware. Install, configure and support user applications. Provide Level 2 IT support to UBP employees based in Geneva. Provide Level 2 IT support to VIP's and traders.

Main responsibilities

• Manage User Service Requests and Incidents assigned to the team
• Manage Work Orders assigned to the team
• Provide support to VIP's and Trading Room
• Provide support for Video Conference in the meeting rooms
• Configure, install and support PC hardware (desktop, Thin Client, laptop, mobile)
• Hardware management: terminate, dispose of and relocate assets in line with internal policies
• Manage user equipment moves (IT Equipment and LAN connectivity) and update PC hardware inventory tool
• Support of Canon & HP printers; monitoring and coordination of external support intervention
• Manage repair’s activities in relation with external suppliers (Swisscom, Dell, Canon, HP)
• Track software’s assets and ensure full compliance licensing

Personal skills

• Proactive
• Team-player

• Service-oriented
  

  
  Education

  • Education: CFC
  • Certification: ITIL
  
  Experience
  • Years of experience: 3-7 : intermediate
  • Experience required: At least 3-years' experience in a similar role
  • Experience in private banking: Preferred
  
  Language
  • French: Fluent
  • English: Fluent
  
  OTHER
  • Swiss resident: Optional