Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

We are now looking for an Account Manager Spain to join our dynamic team here at Radisson Hotel Group!

Drives revenue and market share growth for the hotels through:

• Communications & influencing Account Managers within the Regional team
• Matrix management of Regional Team with specific interest in source market Account Managers & Key Account Managers
• Responsible for influencing business generation from Club of Sales and Global Sales teams with assigned portfolio of accounts
• Account management of own assigned accounts
• To understand the needs of the hotels in order to develop and implement a sales strategy to meet their needs
• Sales Leadership, support and key communicator for internal stakeholders (Hotel-Country-Region-Area) and to wider (commercial) stakeholders to support the commercial strategy of the Hotel
• Works in partnership with other RevGen functions (Revenue Optimisation & Marketing) functions

Roles and responsibilities:

• To drive revenue and RGI growth through focus on a selected portfolio of existing accounts and new customers with a strategic focus on group, corporate and M&E business
• To produce and maintain an effective Hotel Commercial Plan
• To drive occupancy and revenue from the meetings and events spaces within the hotels
• To maximize revenue performance and achieve budgets through strategic account management within all sectors and a focus on fair market share
• To ensure the effective implementation and management of account development plans with your key accounts
• To identify, develop and convert business opportunities from your existing portfolio of accounts and generate new opportunities through the identification of potential new clients
• To maximize our exposure on travel programs through the effective management of the corporate RFP process
• To support the M&E Club and on-site M&E teams with conversion of enquiries within the agreed escalation threshold
• To produce reports with analysis of performance against forecast and budget, along with outlook for the weeks/months ahead – both rooms and M&E. Providing a summary of all activities, successes, opportunities, red flags and local market intelligence

Finance:

• To ensure the M&E, Groups and Corporate budgets are met and exceeded

• To understand the construction of budgets and how to influence profit and loss results

• To assist in the preparation of forecasts and budgeting

Service & Product:

• To ensure knowledge of product, client relationships and service is maintained and communicated to all

relevant personnel through regular communication (daily briefings, e-mails, etc)

• To evaluate performance and product on a regular basis in order to recognise opportunity for the future

• To be a point of contact for guests and clients prior to and post event to support in the case of need and to

secure secondary business

• Manage the lead and enquiry process, to including liaison with both clients and colleagues

• Ensure prompt turnaround in responses to client and adhere to timelines specified according to existing

service level agreements specified at the time of enquiry

• Conversion of enquiries; both directly with clients and working closely with the Reservations Team

• Maintain a high level of product and competitor knowledge at all times

• Attend sales visits, presentations and host familiarisation trips with clients to enhance relationship and build client knowledge

• Presentations to direct bookers and booking agents with a focus on corporate, group and M&E bookings

• Assist in any projects as and when required

People:

• Create a two-way communication with HODs to maximise the opportunity for sales leads and synergies and

ensure guest expectations are met

• To provide a programme of basic training for all new operational leaders (HODs and Assistants) to communicate

the understanding of the Sales and M&E departments

• To develop strong working relationships with guests within the hotels, in order to maximise sales opportunities

and generate repeat business and new business

• To seek and secure new M&E opportunities through attendance of agreed events; networking and promotional (both internally and externally)

• ·
  

General Responsibilities:

• Commercial understanding of local market and competitors

• Project a professional image, reflective of the Radisson brands. Act as an ambassador to promote the hotels as

a market leader, growing our recognition and maintaining our reputation

• To perform all duties in a timely, professional and efficient manner in accordance with established company policies

• To do all within your power to achieve the overall objectives of this position, the hotels and the company

• To undertake any reasonable requests made of you by the company, including flexibility in hours, location

and responsibilities

Personal Responsibilities:

Self-management:

• Sets high standards of performance in all areas

• Methodically plans and organises, using a systematic approach to get things done

• Manages time and resources effectively

• Prioritizes actions and manages tasks through to completion in a timely manner

• Actively seeks opportunities to develop and learn from experience

Communication & Leadership Skills:

• Communicates openly and clearly both verbally and in writing

• Pitches information at the appropriate level

• Listens to the needs of others before contributing

• Develops positive working relationships at all levels

• Manages conflicts and complaints effectively

Problem Solving & Decision Making:

• Collects and analyses relevant information about a problem

• Seeks innovative solutions

• Makes conscious decisions to go for action

• Accepts personal responsibility to make things happen

• Constantly reviews in order to improve

Pro-activity:

• Self-reliant, working with minimal control and direction

• Acts on own initiative where appropriate

• Takes calculated risks to achieve results

• Thinks ahead, developing contingency plans where necessary

• Has the drive and determination to succeed

• Contributes and is effective when working with team members and peers alike

Flexibility:

• Acts quickly and positively to new situations

• Continues to be productive in changing and challenging circumstances

• Can handle more than one task at a time

Commercial Awareness:

• Understand core commercial aspects relating to the brand

• Able to analyse and dissect brand strategy and relate to individual responsibilities

• Can effectively communicate key commercial messages to peers to gain support

Please note these duties are not exhaustive and may be modified and amended in line with responsibilities of this role at any time.

Competencies & skills requirements:

• Experience in sales
• Ability to adapt to changing service environments
• Skilled in coaching and mentoring and demonstrating leadership qualities for assigned team members
• Pro-active with a hands-on approach
• Passion for the hospitality industry
• Ability to manage work ensuring that tasks assigned are delivered
• Ability to find creative solutions, offering recommendations
• Personal integrity, with the ability to work in an environment that demands excellence
• Strong communication and listening skills
• Good IT skills
• Ability to work collaboratively at all levels within the department
• An open and positive personality
• Ability to handle challenging priorities and assignments
  

Minimum education: National academic qualifications preferred

Minimum experience: 5+ years of relevant experience in Sales. Local experience and knowledge

Language skills: Spanish and English

INDMANAGE