Job description

Customer Service

• Provide and maintain exceptional customer service to each customer.

• Convert walk-in traffic into clients, creating excitement and desire around the product.

• Provide detailed information about product features, pricing, and after-sales services.
• Assist customers in making selections by building customer confidence, being proactive in offering suggestions and sharing product knowledge.
• Gather customer feedbacks and share best practices within the organization.

Sales

• Contribute to Team’s effort to achieve and exceed sales targets.
• Take necessary steps to reach objectives linked to KPI’s.
• Maintain knowledge of current sales activities, payment and exchanges policies.
• Process payments ensuring accurate and efficient transactions.

Product Knowledge

• Share storytelling and benefits related to collections with customers.
• Attend product training sessions to continuously enhance product/Brand knowledge.
• Gather knowledge about latest trends in the retail and watch industry.

Store Operations:

• Maintain an orderly and welcoming sales floor at all times.
• Assist with repairs, change of straps and batteries.
• Handling of cash register and settlements.
• Assist with inventory management, including receiving and checking in new stock.
• Support with visual merchandising implementation and constantly make sure it remains visually appealing.

Team Collaboration

• Self-starter with strong team-player approach to exceed Team objectives.
• Participate in team meetings and actively contribute to new projects.
• Assist in training new employees if needed.

Profile

• We are looking for a passionate and experienced multi-lingual Sales Associate who embraces a highly dynamic and international working environment with a high level of flexibility, resilience, and autonomy.
• As Sales Associate, you will be part of our international team providing exceptional customer service, drive sales and contribute to the overall success of our Swatch Stores.
• Become one of our proud Sales Associates representing the brand by demonstrating strong customer engagement and product knowledge.

Professional requirements

Qualifications:

• Education: High school diploma or equivalent; college degree preferred.
• Experience: Previous experience in retail or sales, preferably for a company with fast moving goods/products or in the watch industry.

Skills:

Must have

• Excellent communication and interpersonal skills
• Strong sales skills.
• Ability to understand and present technical details.
• Proficient in using POS systems and handling transactions.

Personal Attributes:

• Excellent customer service and focus.
• High level of energy and enthusiasm.
• Positive, innovative and motivated by a continuous improvement mindset.
• Professional appearance and demeanour.
• Ability to work flexible hours, including weekends and holidays.

Benefits – What is in for you.

• Working within an international, diverse, and dynamic team.
• Be at the forefront of innovation within the watch industry.
• Personnel discount on a large selection of Swatch Group products (40%)
• Good performance paired with continued business needs translate into an open-end contract.
• Development and training opportunities.
• Contribution to health insurance costs

Languages

French: native / excellent command

English: Excellent comment / very good

Any other language is an asset.