Customer Success Engineer - Mechanical/Mechatronic/HVAC Engineer

Hi, we’re CIM. We’re a founder-led, venture-backed climate-tech scale-up that has created software which helps building owners accelerate their journey to net zero emissions. We are looking for incredible, mission oriented people who are motivated by solving complex problems to join our team.

First, some context: the built environment is one of the biggest contributors to climate change, accounting for almost 50% of global greenhouse gas emissions. Over half of these emissions are generated by operational activities * which our software helps reduce by enabling property operations teams to work smarter and more collaboratively. 

By automating critical operational activities and accelerating the completion of key tasks we are able to significantly improve operational efficiency of a building and reduce its carbon footprint. To date, we’ve helped save over 179k tons of CO2 from the environment and our goal is to become a gigacorn by reducing CO2 emissions by one gigaton per year. 

Our clients include real estate investment trusts, super funds, governments, major cultural institutions and property owners who operate offices, shopping centres, airports, and other commercial spaces. 

With our HQ in Sydney and an office in EMEA, we’re a team of passionate, skilled experts united by our desire to improve sustainability in the built environment. We recently won at the Telstra Business Awards (NSW) for embracing innovation and are also listed in the Australian Financial Review’s Fast 100 growth companies. 

Will you join us?

WHAT YOU’LL DO: 

• Be responsible for delivering an exceptional customer experience for CIM clients. Become the voice of the customer, by empathising with them, understanding their needs, motivations and key business challenges
• Own customer accounts and create loyal, repeat customers ensuring growth, satisfaction, and retention. Create multiple champions across several functions within each site (e.g. facilities, sustainability, procurement, marketing, etc).
• Use our PEAK platform to monitor building equipment, as well as identify and resolve energy savings and operational inefficiencies
• Drive adoption and engagement of the PEAK platform through training and continuous engagement across multiple touch points with the client, and their contractors. 
• Perform an in-depth analysis of building operations, develop energy analysis, environment quality and equipment health reports and implement HVAC optimisation strategies to improve building operations, energy efficiency and indoor environment.
• Maintain regular, open communication with building operations teams with occasional on site visits. 
• Be a PEAK expert and an advocate for CIM, ensuring clients understand the value our platform provides

WHO WE ARE LOOKING FOR: 

• Qualification/trade in the field of Electrical/Mechanical/Mechatronic/BMS engineering
• 2-5 years experience in the HVAC industry
• Familiar with Building Management System (BMS) and knowledge of building services
• Competitive and achievement orientated
• Customer facing experience
• Proven experience of working in a fast-paced environment
• Ability to work autonomously
• Possession of a positive attitude and an interest in learning
• Excellent oral and written communication skills
• Willingness to travel to client sites, primarily in Munster, Ireland & UK, full Irish driving licence required. 

PREFERRED EXPERIENCE (BUT NOT REQUIRED):

• Experience of working with High tech manufacturing sector 
• Familiar with thermodynamic and heat transfer principles
• Experience with energy analysis
• Knowledge of building rating systems (LEED, ISO50001, etc.)

WHAT'S IN IT FOR YOU:

• A competitive salary with a range of benefits including pension contributions, private health insurance, EAP and team events.
• Opportunities to be challenged, grow, and develop in your role - progress is paramount, so you’ll receive the support and guidance you need to help you achieve your career goals. We provide a clearly defined competency framework and career pathway
• Hybrid working model (3 days in office) with a great office in the heart of Cork.
• Knowing that each day you work at CIM, you’ll be taking climate action
• Experience in a rapidly growing and diverse business - be part of something exciting, and be a key player in helping to shape CIM and the future of building energy efficiency
• Laptop & Phone