Overview:

Are you passionate about creating impactful training programs that empower teams and customers to unlock the full potential of innovative airport operations solutions? Join us as a Senior Trainer and play a pivotal role in shaping the learning journey for SITA’s Operations at Airports portfolio.

This role is integral to enabling self-sufficient, knowledgeable teams while reducing the time delivery teams spend on training, allowing them to focus on implementation. You’ll design and deliver effective programs that include Train the Trainer sessions, e-learning modules, and tailored customer training. As a key contributor to SITA’s growth strategy, you’ll help ensure customers see the value of our products, ultimately driving adoption and satisfaction.

What You Will Do

Develop and Deliver Training Programs

• Build and deliver structured training for Business Analysts, Consultants, and customers, empowering them with tools for independence and success.
• Adapt training content to meet the unique needs of highly configurable systems, such as AMS, ensuring relevance for each airport’s specific setup.
• Lead efforts to develop and manage scalable training frameworks, including self-paced e-learning materials and Train the Trainer programs.

Customer-Centric Training Delivery

• Deliver training sessions for customer accounts to enhance product understanding, adoption, and satisfaction.
• Map customer training needs, including ongoing refresher training, to support long-term success and track product adoption KPIs.

Stakeholder Collaboration

• Engage with Business Development Managers, Business Analysts, and Consultants to align training programs with organizational priorities and customer requirements.
• Partner with cross-functional teams to ensure a cohesive and impactful training approach that supports customer onboarding and operational success.

Demonstration Expertise

• Present product functionality through compelling demonstrations that showcase the value of SITA’s solutions, helping customers see their full potential.

Overcome Training Challenges

• Manage training programs in complex environments by navigating diverse stakeholder expectations and ensuring alignment across teams.
• Identify innovative solutions to support scalable training for configurable systems and global audiences, requiring up to 40-50% travel.
• Train SITA teams on solutions in your training scope.

Build Product Expertise and Relationships

• Develop deep expertise in airport operations products, including AMS and Airport Vision (APV).
• Establish strong, trust-based relationships with stakeholders across the Operations at Airports portfolio to facilitate program success.
• Stay up to date with product updates and new features and ensures our customers are trained on the latest features and capabilities.

Qualifications:

Who You Are

• Experienced with Airport Operations products such as AMS, Airport Vision (APV), or Flight Data Information Systems.
• Skilled in delivering training for both internal teams (Business Analysts and Consultants) and external customers.
• Familiar with designing and implementing self-sufficient learning solutions (e.g., Train the Trainer, e-learning).
• Adept in demonstrating product value to customers, with experience in product presentations.
• Strong collaborator, capable of engaging stakeholders and managing complex training programs.
• Committed to customer success, with a focus on driving product adoption and satisfaction.

Why Join Us?

At SITA, we’re redefining air travel with innovative solutions that enhance operational efficiency and customer experience. As a Senior Trainer, you’ll have the opportunity to work with cutting-edge products, collaborate with diverse global teams, and shape the future of airport operations.

Apply now and help us deliver the future of airport training and enablement!

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your team's needs)

• Flex Day: Make your workday suit your life and plans.

Flex-Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.