Junior Business Analyst

As EF accelerates on its digital transformation journey, we are looking for a talented Junior Business Analyst to join a cross-function team of Data Engineering, Analytics Engineering and Data Science professionals supporting the Operations department of our EF Educational Tours product. Our data products have a direct impact on students and teachers travelling with EF, as well as on the profitability of our business. We operate from the EF global headquarters in Zurich, Switzerland.

In this newly created role, you will work closely with our stakeholders to address their most immediate data needs, from ad-hoc data pulls to bug fixing to report tweaks, in a timely fashion. This role is critical for our long-term success, as it ensures that both short- and long-term stakeholder needs are met with equal attention and care.

KEY RESPONSIBILITIES

• Ad-hoc Requests Management: Handle the day-to-day support tasks that the team receives from stakeholders.
• Collaboration: Work closely with our business stakeholders, in partnership with our product manager and analytics manager, to understand how to best address their data needs.
• Continuous Improvement: Identify recurring request patterns that could be better addressed through automated solutions, rather than handling them on an ad-hoc basis.
• Communication: Engage in agile practices and maintain regular communication with our stakeholders to ensure the solutions you develop meet their expectations.

WE ARE LOOKING FOR

• 1-2 years of experience in a business analyst role or similar.
• Intermediate SQL skills.
• Exposure to reporting tools like PowerBI or Tableau. A plus with exposure to Salesforce.
• Excellent problem-solving skills.
• Ability to explain technical concepts using non-technical language.
• Ability to translate business requests into concise, structured requirements.
• High-quality standards and attention to detail in the way work is approached.
• Strong collaboration and teamwork skills.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Fluent in English.

WHY YOU WILL LOVE WORKING WITH US

People at EF make things happen. We encourage you to take full ownership of your work, regardless of your level or experience. EF team members often say we operate like the world’s largest startup because this boundless entrepreneurial spirit is built into our organization’s DNA.

EF offers a wide range of benefits ready for our team members to enjoy during weekends, after work and with friends & family, including:

• Discounted passes to local destinations and tourist hot-spots such as mt. Titlis or Kunsthaus Zurich.
• Full reimbursement of the SBB ‘halb-tax’ travel card, covering country-wide public transportation.
• Free membership for our newly built gym or get involved with our variety of sports teams.
• Seasonal and monthly office events including holiday parties, ski trips and pay-day happy hours.
• Discounts on a wide range of local restaurants, shops, hotel stays and EF products.
• 15% off in-house childcare service
• Hybrid work model
• Tuition reimbursement of 1500 CHF for professional development once per year
• Participation in our Staff Travel Experience Program once a year including travel on one of our tours
• Yearly kick off conference around the world
• Discounts on EF & Hult products for staff and family members

About EF Education First

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://www.ef.com.