R369213

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Blueface, a Comcast Company creates incredible technology and entertainment that connects millions of people to the moments and experiences that matter most. Our employees are passionate about our work and our critical role in people's lives. We constantly challenge ourselves to innovate and create the best products, content, and experiences. We are looking for an Infrastructure Engineer/ Senior Infrastructure Engineer that is responsible for overseeing system support functions in a client-server systems infrastructure. Manages day-to-day activities of coordination of critical functionalities within the system, including maintenance and interfacing with system personnel to ensure that all questions/issues arising are resolved promptly and to generate key management reports. May solve highly technical, complex problems and be called on to consult for other projects. Act as a Subject Matter Expert and technical specialist within the Infrastructure/networking domain. Integrates knowledge of business and functional priorities.

Job Description

Core Responsibilities

• Research, resolve and respond to the complex end user, support or system server issues across the product line and product boundaries following standards (including coordinating hardware repairs/replacements with server vendor and identifying system/application interdependencies)
• Helps manage and maintain server environment using existing systems and processes
• Coordinates end user and support issues among various support sites to ensure timely distribution of knowledge and positively impact customer satisfaction and quality
• Identifies areas for improvement where proactive efforts can prevent new cases
• Trains and educates new and current users of essential systems
• Provides or designs tools and makes data available in usable form
• Provides consultation services for users with problems or new tasks and quickly formulates solutions
• Acts as an information resource to the management team and reports high visibility cases, escalations and customer trends to management
• Reviews urgent and critical incident reports for quality and makes recommendations for improvement
• Conducts ticketing queue reviews and analyses metrics to ensure quality and efficiency of support
• Regular exercise of independent judgment and discretion in matters of significance
• Other duties and responsibilities as assigned
  
  

Qualifications & Experience:

• Required Skills:
  • Ansible Automation
  • Cloud/Virtualisation (VMWare, Openshift, Openstack)
  • Strong Linux (Redhat, Centos)
  • Cisco/Juniper (Mid-level)
• Desired Qualifications:
  • Azure/AWS
  • ITIL Foundation Certification
• Experience:
  • 7-10 Years as Senior Infrastructure Engineer/ Systems Administrator
  • Demonstrated Hands-on experience in delivering Infrastructure for the software development teams, test/QA, and production at scale
  • Monitoring of large/complex technical platforms
  • Demonstrated experience with the installation, configuring and administration of DNS, NIS, NFS, NTP, SNMP & DHCP servers and troubleshooting network issues among Vmware environments
  • Experience in network security is a distinct advantage
    
    
    

Personal Attributes:

• Strong interpersonal skills
• Strong communication skills
• Practical time management skills
• Strong technical understanding of virtualisation platforms
• Ability to communicate effectively with various levels of stakeholders and customers
• Ability to communicate complex technical information to non-technical people
• Strong problem-solving skills and mentality
• Ability to react swiftly and positively when managing critical problems
  
  

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.