Role Introduction

We are looking for an experienced Technical Support Field Engineer to join their field service maintenance team, supporting their client base throughout the Republic of Ireland. This role will require a day to day travelling across REpublic of Ireland.

You will be customer obsessed and able to demonstrate this through all your work ensuring we deliver an excellent service and meet agreed SLAs.

This role does require daily travel and a company vehicle will be provided, but all applicants must hold a valid drivers licence.

What You Will Do

• As a Technical Support Engineer you will provide technical support to one of our customers and their end-users.
• When appropriate, you will act as a technical escalation route to our 1 st line Service Desk.
• Logging incidents, service requests, changes and problem tickets in our support platform escalating where necessary
• Troubleshooting and resolving problems whilst liaising with users until resolution is achieved, or escalation is required, retaining ownership throughout the lifecycle of the task.
• Ensuring timely resolution of incidents in line with Service Level Agreements (SLAs).
• Proven experience in mechanical maintenance roles with basic electrical knowledge.
• Great customer service skills. (building customer rapport is key)
• Outstanding time keeping skills.
• Honesty and integrity
• Professionalism.
• Eagerness to progress in your career and develop your skills.
• Remain customer obsessed throughout all your work to ensure the highest levels of customer satisfaction.
  
  

What You Will Have

• Service, maintenance, and breakdowns on T&A systems.
• Installation & Commissioning of cT&A Systems.
• Customer facing role.
• Travelling around Dublin and surrounding areas.
• As a Technical Support Engineer, you will have the ability to troubleshoot issues systems using a methodical and logical approach.
• Experience in co-ordination of issue resolution to agreed service levels and targets.
• The ability to self-organise and prioritise workload.
• Excellent communication and inter-personal skills.
• A proactive approach to self-development.
  
  

What We Do For You

• 65% Internal Mobility – Committed to the development & growth of our people
• Advanced Perks At Work – Exclusive employee discounts & benefits portal
• Charity Fundraising – Proud to be a Patron of The Prince's Trust; every employee is entitled to one day of volunteering each year
• Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace
  
  

Who We Are

We are one the UK’s largest tech companies, and our products sit at the heart of some of the country's best-known businesses. We’ve grown phenomenally quickly with a £275m turnover and 2,800 employees supporting over 25,000 customers. We hire for potential. We want to make sure we have the best people for the job and provide genuinely equal opportunities for our people to thrive. Our recruitment process is designed with inclusion and equity at its core.

Find out more about the next steps once you’ve applied here - careers.oneadvanced.com/how- we-hire