Job Title

Senior UX Research Specialist

Summary of the role

We are seeking a talented UX User Researcher (UR) to join our Guest Facing UX Team and play a pivotal role in understanding user needs, behaviors, and preferences to inform the design and development of our digital products. The person will set up, run and report on all aspects of qualitative and quantitative user experience research. The ideal candidate will have a strong background in user research methodologies, a passion for uncovering insights, and the ability to communicate findings to cross-functional teams.

Your main responsibilities

• Analyze and refine product / project stakeholders’ UX related requests and needs

• Set up research objectives (with PM) & help PM defining project approach and user experience strategy

• Define the UX research scope & applicable methods

• Involve the project/product team (PM, UX Designers, DEV) by organizing UX Research kick-off and follow-up meetings

• Identify the target users to define the participants to involve in the research

• Lead the recruitment process: define participants number, contact users or outsource the recruitment, ensure participants' profile is relevant for the research, schedule the sessions, communicate and check participants agreements with legal aspects of the research

• Conduct Informative UX Research (contextual and individual interviews, focus groups, field research, exploratory surveys, analytical analyses.

• Generate personas and experience charts with target users and internal stakeholders

• Generate and Evaluate User Experience

• Facilitate ideation design sessions with project/product teams to inject UX research findings in the design process

• Work with UX designers to suggest directions for the UI design based on research findings

• Plan, build, conduct, analyse user feedback sessions to evaluate the user experience through iterations all along the development cycle

• Share research findings and evangelize UX

• Facilitate project communication across multidisciplinary team through all phases of the project

About the ideal candidate:

• Bachelor's or Master's in psychology, human-computer interaction, anthropology, or related field.

• Proven experience as a UX researcher, User Researcher, or similar role, with a strong portfolio showcasing your research skills and process.

• Deep understanding of qualitative and quantitative research methodologies, with experience planning and conducting various research activities.

• Proficiency in research tools and platforms, such as UserTesting, UsabilityHub, and survey software.

• Strong analytical and critical thinking skills, with the ability to translate research findings into actionable insights and recommendations.

• Excellent communication and collaboration skills, with the ability to effectively present research findings to cross-functional teams.

• Strong organisational skills and attention to detail, with the ability to manage multiple research projects simultaneously.

What we can offer you

• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.

• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

• A flexible hybrid working model - We want our employees to do their best work, however it works best for them (50% from home / 50% from office)

• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

Are you the one we’re looking for? Apply now!

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Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.