PROCESS SPECIALIST

With one shared mission of opening the world through education, EF is a multicultural and multilingual community of team members working across 55 countries all around the world. Bring your talents, your perspective, and your ambition. In return, we offer a vibrant, dynamic working environment, and a fulfilling international career.

EF Educational Tours makes it possible for thousands of North American students every year to see the world and discover new cultures through our professionally guided tours.

We are now looking for an experienced process specialist to join our Quality and Process Management team in our dynamic and multicultural headquarters in Zurich.

With both the customer and internal staff experience at the forefront, you will be responsible for contributing to analyze, establish, and improve business processes which strive towards operational excellence and scalability, considering our ambitious growth goals.

Approximate starting date: 1st December 2023.

What You Will Do

In your process specialist role, you will contribute in a multi-faceted way and be responsible for:

Process analysis and documentation – Create and maintain an internal source of truth for processes and related projects.

Continuous improvement – Identify opportunity areas, design new processes, or adjust current ones, always applying a collaborative approach towards any stakeholder involved.

Technology integration – Work with IT and technology departments to enable tech solutions to rely on solid and efficient processes at their basis.

MAIN OBJECTIVES FOR THIS ROLE

• Establish, consolidate, or improve processes within Operations or between Operations and Operations partners, which enable our company to reach relevant goals.
• Ensure documentation and communication related to both process status quo and process improvement initiatives is accessible, well-understood, and up to date, to serve all involved stakeholders and all hierarchy levels.
• Understand, assimilate, and evangelize ultimate company objectives, while vocalizing and representing them when collaborative decisions are to be taken on processes.
  
  

YOU

• Ideally, have an educational or professional background in process management, supply chain, innovation/change management or project management. Equivalent experience is also considered valuable if you have been involved in improving process type of projects.
• Can map processes using tools like flowcharts and diagrams.
• Are at ease with data and can take or suggest data-driven decisions. You also consider the human and softer dynamics involved.
• Have project management skills, including ability to set goals, create plans, track progress.
• Can communicate well on a verbal, written and visual level with any hierarchy level, including senior leadership.
• Are keen to work closely with technology experts to collaborate on the implementation of new systems and technologies.
• Have a problem-solving mindset and can think solutions outside the box.
• Are ready to support, drive or advocate for changes which may potentially shift work behaviors or job roles.
• You are detail-oriented but can zoom out and see the big picture.
• You have entrepreneurial spirit and are ready to take on different challenges every day.
• Are fluent in English.
  
  

WHY YOU WILL LOVE WORKING WITH US

People at EF make things happen. We encourage you to take full ownership of your work, regardless of your level or experience. EF team members often say we operate like the world’s largest startup because this boundless entrepreneurial spirit is built into our organization’s DNA.

Benefits

EF offers a wide range of benefits ready for our team members to enjoy during weekends, after work and with friends & family, including:

• Discounted tickets to local destinations and tourist hot spots such as mt. Titlis or Kunsthaus Zurich.
• Full reimbursement of the SBB ‘halb-tax’ travel card, covering country-wide public transportation.
• Free membership for our newly built gym or get involved with our variety of sports teams.
• Seasonal and monthly office events including holiday parties, ski trips and pay-day happy hours.
• Discounts on a wide range of local restaurants, shops, hotel stays and EF products.
• 15% off in-house childcare service
  
  

About Us

If you ask anyone at EF what they like most about their work, you will usually hear the same answer: the people. Visit any of our offices or schools, and you will find the same welcoming, energizing, and fun atmosphere — because our people are the heart of everything we do. We support one another, cheer each other on when we win, and learn together when we fail.

Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and

belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience, and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://www.ef.com.