Due to our company’s continued growth and expansion, and to reinforce our Customer Service Team in Brügg, we are recruiting a professional for the position as

Lead Customer Service 100%

Job Description

Daily Business

• Handle customer requests and complaints in English, French and/or German, providing information on delivery times and stock situation. Order processing and follow-up in contact with Logistics department.
• Invoicing, credit notes, price control and export document control. Backorder management (inform the customers and collaborate with Production department for new delivery date). Follow-up and maintenance of goods returns.
• New customer opening creation and maintenance in ERP system.
• Review of open order reports and returns lists; communicate with team members and take appropriate actions.
• Assure that pre-defined processes are followed and communicate proactively if processes must be updated to reflect the business needs.
• Manage an appropriate filing system to conform auditing requests and prepare/check documents/reports for regular internal and external audits.
• Active participation to company/department projects.

Team leading

• Lead, train, coordinate and recruit Customer Service team members and prepare the employee’s performance reviews in collaboration with the Customer Service Manager.

Your profile

• Completed administrative/commercial education (or equal) as well as several years’ experience in a similar role as Lead in a Customer Service – preferably within an international organization.
• Excellent English skills, both spoken and written, as well as good French and/or German skills. Every other language is a plus.
• Proficient computer and MS Office skills (especially Excel).
• Stress resistant and reliable personality with very good communication and leading skills.
• Open-minded, flexible and service oriented with very good problem-solving skills.

The right decision: working at STAAR Surgical

STAAR Surgical offers you the ideal environment to develop your career and to progress professionally and personally, within a multicultural and international company. We also offer the following benefits:

• 40 working hours a week
• Modern working spaces
• Minimum 25 days of vacations
• Modern cafeteria spaces
• Monthly contribution to health insurance costs
• Training and development plans
• Free parking spaces as well as very good connections to public transportation
• Regular social company events such as summer party/winter party

If you want to contribute to the Evolution in visual freedom™ and become part of our passionate team, send us your full application.

For more information, please reach out to Noemie Ohayon, our Senior HR Manager Swiss Operations (032 332 88 88) or visit us online at www.staar.com.