International Client & Team Lead – Craft Worldwide
Location: Barcelona / Madrid
Reporting to: Global Business Lead
Role as Client & Team Lead …

The International Client & Team Lead will play a central role in the business and will be pivotal to the smooth running of the team. You'll work closely with the creative agencies, production consultants and clients on exciting production opportunities. You'll have a true passion for traditional & modern content production and use your expertise to successfully manage the team whilst ensuring high quality project delivery. You will report to the Global Business Lead, supporting with commercial conversations, business growth, financial reporting and forecasting.

We want you to BE A MAKER but know how to DO things We want you to be able to work independently and be the best team player We want you to be a client consultant and a team leader We want you to be passionate about good creative craft but have a business and marketing mindset We want you to know the 360-production process but with an understanding of audiences, new media & tech We want you to be a coach for the client, partners, juniors and a coachee to all your peers

In a few words - we want you to be the Swiss knife of modern production. A skilled and agile manager with business acumen.
Your responsibilities;
Client & Team Management

• Immersing yourself in the client's brand and business
• Setting and managing overall project deliverables, time frames and client expectations
• Building strong day to day relationships exhibiting excellent communication with every contact
• Constantly analysing and improving internal workflow processes, prioritising maximizing team efficiencies and delivery efficiencies
• Ensuring clients understand agreed workflows and managing them through the process
• Managing, coaching and mentoring a team of 5+ people
• demonstrating the ability to write, prepare and present documents and reports that ate tailored to each clients style, preference, knowledge and experience - all in English
• Providing weekly status reports to the business lead

Production Management Responsibilities

• Coordinating between all relevant parties - internal studios (Video, Digital, Print) and external (Clients and other Agencies)
• Managing the team workload effectively and highlighting any support needs to the business lead
• Taking responsibility for ongoing project progress and status vs. schedules, timings and delays
• Supervising all client projects from brief through to delivery, ensuing final materials are on time and of the highest quality
• Keep the Business Lead updated on the status f projects, on internal & external challenges, project pipeline, revenue status & forecast

Business Development Opportunities

• Striving to improve client and stakeholder relations
• Proactively seeking and identifying new revenue opportunities in existing clients or prospects and informing the Business lead
• Supporting the Business lead in developing proposals for any new revenue opportunities

Quality Control Responsibilities

• Acting as a brand/QC guardian – supporting and ensuring brand guidelines/QC checklists and procedures are followed

Financial Responsibilities

• Scoping, bidding and forecasting all incoming projects
• Ensuring full compliance with all financial procedures and policies
• Helping develop initiatives to maximise profitability in projects, while keeping a high standard of delivery
• Ensuring reconciliation and billing of all projects in a timely manner
• Assisting with financial reporting and smooth running of the finance function

Required Skills …

• Fluent oral and written English is required – Knowledge of Spanish is an advantage and any other EU language skills are helpful
• A can-do attitude and agility is a MUST - as well as the ability to work under pressure
• Significant experience in advertising, preferably within studio or a production agency
• A mastery of stakeholder relationship management
• Experience managing cross-functional and cross-cultural teams is necessary
• Well versed in digital media and curious about production, innovation and new production tech

As International Client & Team Lead you'll have access to...

• Indefinite contract
• Competitive salary, negotiable according to experience.
• 23 working days of vacation (+ 2 long weekends of your choice).
• Your birthday off!
• Incorporation in a multinational company with high professional, economic and financial solvency that leads new, innovative and large-scale projects.
• Hybrid working model

About Craft

To achieve success in the world of global adaptation and production, you need more than just clear processes and smart technology, you need true craftsmen and women – people who care deeply about their clients’ brands and who work tirelessly to drive maximum cost savings for a client while ensuring that each brand’s story remains impactful as it travels around the world.

Craft currently employs over 1000 full-time employees, operating in 120 countries with hubs in 17 strategic locations specializing in broadcast/video production, print production, digital production and global translation.

While we are wholly owned by McCann World group, we have been purposely established as a truly independent company within the Interpublic Group of Companies.
McCann Worldgroup is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If you have a disability, please let us know what adjustments you may need to the recruitment process to perform your best.

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