Be a part of a revolutionary change

Times are changing at PMI. We’ve chosen to do something big. The world expects us to act responsibly. And we are doing just that by transforming our business and building our future on one clear purpose – to deliver a smoke-free future.

This transformation will redefine every area of our business. The products we sell. Where we sell them. How they’re manufactured and delivered. The way we talk to our customers and engage with society.

It’s the perfect setting place to start your career. As you take your first steps, you’ll have the backing of a multinational business combined with the freedom of a start-up. You’ll bring a positive mindset and new perspective to projects that can make a huge difference to so many.

About The TEAM

You will join our Customer Care Development team based in Switzerland, which is responsible for handling the business relationship and market’s initiatives of our Swiss Contact Service Center based in Lisbon. We also monitor the expertise of all our team members, who are serving our Customers and Retailers via multiple channels to meet excellence in service support.

Who we’re looking for

Available from February to September 2024

Currently studying for your bachelor or master’s degree in business management or related field

Data analysis skills

Preferably knowledge in data visualizations and KPI dashboards using Power BI and Excel

Being able to work in autonomy

Highly motivated, diligent, and self-learner

Meticulous, problem-solving, and customer focused mindset

Solid organizational skills, including multitasking and time-management

Willing to travel abroad

Good communication and teamwork skills

Proficient in English

Good knowledge of other local languages being at least fluent in one of them (German, French or Italian)

Roles & Objectives

You will support the improvement & performance team within the customer care department. The first aspect of the internship is to supervise effective execution of Quality related projects, for which main tasks are data analysis, reporting and sharing insights. The second aspect is related to Training & Performance. In that role, you will be encouraged to support the implementation of a new training related tool, managing content and evaluate its efficiency. The third aspect is to support various improvement projects in collaboration with multiple stakeholders, by building insightful reports and share early feedbacks.

What we offer

Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

Seize the freedom to craft your future and ours. We’ll empower you to take risks, experiment and explore.

Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.

Pursue your ambitions and develop your skills with a global business –our staggering size and scale provides endless opportunities to progress.

Take pride in delivering our promise to society: to deliver a smoke-free future.

PMI is an Equal Opportunity Employer.