Virtual Customer Success Partner - Sr Advisor - German & English Full-time Job
hace 8 meses - Otros - BarcelonaTrabajo detalles
We help the world run better
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!
What you´ll do
Are you passionate about building relationships? Does making an impact on client’s digital transformation and adoption journey interest you? Would you thrive in a role where you drive and develop customer relationships in a fast paced, technology space for one of the world’s most valuable brands?
We are seeking candidates for the Virtual Customer Success Partner (VCSP) role, a critical function within our dynamic Cloud Success Services (CSS) organization. With SAP’s growing subscription revenue and increasing number of customers using cloud solutions, the VCSP drives value across the customer lifecycle through successful solution adoption and ongoing renewals that foster account expansion.
The SAP Cloud Success Services organization is aiming to create an industry-leading virtual customer engagement experience for our customers, with on-demand access to self-service, guidance, and experts from SAP (Virtual Customer Success Partners) after they have purchased an SAP solution. The objective of this role is to optimize the customer onboarding and adoption processes to improve renewal rates, customer satisfaction and customer success in the Scale customer segment through a consistent, efficient, scalable methodology. The VCSP has access to the latest cloud-based products and services tools.
Your responsibilities will include the following
Remotely engage with an assigned portfolio of customers who have purchased SAP Enable Now as their Adoption & Productivity platform to drive adoption for all SAP software.
Assist and guide them through the different phases of the lifecycle including onboarding, adoption, value realization and renewal
Pursue high standards of customer engagement and satisfaction with a focus on customer loyalty by sharing tools, processes, best practices along the customer lifecycle
Empathize with every aspect of the customer experience, putting customers’ needs first
Build and leverage a network of key internal stakeholders from different functions that can support customer success
Monitor effectiveness and syndicate best practices for digital customer engagement as they relate to improving customer onboarding, NPS, adoption, reference-ability, renewal rates and upsells
Meet your team
We are part of the global Virtual Customer Engagement Practice, focused on driving customer success at scale. The Training and Adoption team works virtually and offers a great opportunity to be part of a very diverse team and closely collaborate with multilingual colleagues with various backgrounds and cultures.
We welcome colleagues bringing new perspectives to the team and like being challenged how we can further improve. If you also believe that team collaboration is key for success, you might be the new colleague we are looking for.
What you bring
Bachelor degree or equivalent
3-5 years of experience in a client-facing role ideally customer success, managing relationships with large, complex organizations, working with SaaS or Cloud Solutions
Experience in Learning & Development, HR, Training or Education Consulting; knowledge of learning trends and learning technologies would be an advantage
Broad experience with Intelligent User Assistance provided by the SAP Enable Now platform would be an advantage
Experience managing a larger portfolio of accounts
Proven ability to collaborate across diverse stakeholders and business functions, both virtually and globally or regionally
Demonstrated ability to anticipate and solve problems and work across multiple tasks
Proven experience to work with virtual/social tools to engage with customers
Motivation and flexibility to work in a high-growth organization, with the ability to learn quickly and adapt to a fast-changing environment
Strong orientation to teamwork and collaboration
Strong interpersonal and communication skills, with the ability to influence stakeholders
Native German / Fluent in English
Location: Barcelona or Madrid
We build breakthroughs together
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 374190 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!
What you´ll do
Are you passionate about building relationships? Does making an impact on client’s digital transformation and adoption journey interest you? Would you thrive in a role where you drive and develop customer relationships in a fast paced, technology space for one of the world’s most valuable brands?
We are seeking candidates for the Virtual Customer Success Partner (VCSP) role, a critical function within our dynamic Cloud Success Services (CSS) organization. With SAP’s growing subscription revenue and increasing number of customers using cloud solutions, the VCSP drives value across the customer lifecycle through successful solution adoption and ongoing renewals that foster account expansion.
The SAP Cloud Success Services organization is aiming to create an industry-leading virtual customer engagement experience for our customers, with on-demand access to self-service, guidance, and experts from SAP (Virtual Customer Success Partners) after they have purchased an SAP solution. The objective of this role is to optimize the customer onboarding and adoption processes to improve renewal rates, customer satisfaction and customer success in the Scale customer segment through a consistent, efficient, scalable methodology. The VCSP has access to the latest cloud-based products and services tools.
Your responsibilities will include the following
Remotely engage with an assigned portfolio of customers who have purchased SAP Enable Now as their Adoption & Productivity platform to drive adoption for all SAP software.
Assist and guide them through the different phases of the lifecycle including onboarding, adoption, value realization and renewal
Pursue high standards of customer engagement and satisfaction with a focus on customer loyalty by sharing tools, processes, best practices along the customer lifecycle
Empathize with every aspect of the customer experience, putting customers’ needs first
Build and leverage a network of key internal stakeholders from different functions that can support customer success
Monitor effectiveness and syndicate best practices for digital customer engagement as they relate to improving customer onboarding, NPS, adoption, reference-ability, renewal rates and upsells
Meet your team
We are part of the global Virtual Customer Engagement Practice, focused on driving customer success at scale. The Training and Adoption team works virtually and offers a great opportunity to be part of a very diverse team and closely collaborate with multilingual colleagues with various backgrounds and cultures.
We welcome colleagues bringing new perspectives to the team and like being challenged how we can further improve. If you also believe that team collaboration is key for success, you might be the new colleague we are looking for.
What you bring
Bachelor degree or equivalent
3-5 years of experience in a client-facing role ideally customer success, managing relationships with large, complex organizations, working with SaaS or Cloud Solutions
Experience in Learning & Development, HR, Training or Education Consulting; knowledge of learning trends and learning technologies would be an advantage
Broad experience with Intelligent User Assistance provided by the SAP Enable Now platform would be an advantage
Experience managing a larger portfolio of accounts
Proven ability to collaborate across diverse stakeholders and business functions, both virtually and globally or regionally
Demonstrated ability to anticipate and solve problems and work across multiple tasks
Proven experience to work with virtual/social tools to engage with customers
Motivation and flexibility to work in a high-growth organization, with the ability to learn quickly and adapt to a fast-changing environment
Strong orientation to teamwork and collaboration
Strong interpersonal and communication skills, with the ability to influence stakeholders
Native German / Fluent in English
Location: Barcelona or Madrid
We build breakthroughs together
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 374190 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
