At Lynk & Co, we’re not just launching a new mobility brand; we’re transforming how people think about transportation. We invite you to be part of this journey as we redefine the experience of buying, owning, and using a car, with customer engagement at the heart of our success. We are seeking a Training & Quality Lead to join our dynamic Customer Engagement Organization, with operations in Barcelona, Gothenburg and Maastricht. In this pivotal role, you will foster exceptional service that builds lasting customer relationships, reporting directly to the Head of Operations Support. As our Training Lead, you will mentor, support, and guide training teams across Customer Service, Retail, and Clubs. Your insights and expertise will shape training programs that empower our teams to deliver outstanding service, ensuring our customers enjoy a seamless experience. What you'll do

• Lead and mentor a team of trainers across two locations, fostering a culture of collaboration and continuous improvement.

• Ensure seamless communication between the training teams and the rest of the organization.

• Design and implement tailored training programs that meet the specific needs of our Customer Service and Club teams, enhancing their skills and effectiveness.

• Partner with subject matter experts to keep training materials current and aligned with industry standards.

• Evaluate and enhance training effectiveness through regular assessments and feedback loops.

• Develop a comprehensive training strategy to address current and future needs within the Engagement organization.

• Keep abreast of industry trends and emerging technologies to continuously enhance our training programs.

• Ensure all training materials comply with industry regulations and company standards.

• Implement quality assurance measures to assess training effectiveness and identify areas for improvement.

• Maintain accurate records of training activities, attendance, and outcomes.

• Generate regular reports on training metrics and provide insights to senior management.

What you bring

• Proven experience in a coordination role in training and quality development within a contact center environment.

• Strong understanding of contact center operations, preferably in the automotive industry.

• Excellent interpersonal and communication skills.

• Ability for effective stakeholder management at different levels.

• Proficient in training program development and delivery.

• Willingness to travel occasionally.

• Familiarity with e-learning and online training platforms.

• Certification in training and development (e.g., CPLP, CPTM, or COPC) is a plus.
  

Working for Lynk & Co Want to learn more about working for Lynk & Co and what we offer? Read more via this link: Our recruitment process We work with a competence-based framework. You apply by submitting your LinkedIn-profile or CV written in English and answering a few questions. Our selection will primarily look at acquired competencies and skills. To help us place the right people in the right role, we believe in science-based and fair assessment methods. Therefore, as part of our recruitment process, we use psychometric assessments from Alva Labs to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. We look forward to receiving your application as soon as possible. We will do ongoing selection of candidates during the application period, so don't hesitate to submit your application if you're interested. If you want to learn more about the position, please reach out to Donika Sejdiu, donika.sejdiu@lynkco.com. Department Operations Locations Gothenburg, Barcelona, Maastricht