About Us

As a leading sustainable private bank, we offer dynamic and personalized services in investment advisory and asset management for private and institutional clients. Our success depends on the enthusiasm and commitment of our employees and we value each person with their unique technical expertise, professional qualifications and social skills.

We are successfully operating for more than 180 years across 27 locations worldwide and offer our employees the chance to be a part of our success. Our employees are our most valuable asset, we are proud of our unique culture that fosters entrepreneurship and is fueled by a high team spirit and the positive attitude of each individual. Join our international team and be part of the next chapter of the J. Safra Sarasin Group.

Your role

As Senior IT Incident and Problem Manager at Bank J. Safra Sarasin you are acting as single point of contact for the handling of infrastructure related incidents and provide continuous improvement of IT Services in regards to incident, problem and business contingency management.

Your responsibilities

• Ensure appropriate handling of incidents by leading, assisting and coordinating IT teams during the incident management process
• Lead task forces as part of the resolution for major incidents
• Ensure the communication between the different parties
• Assist the organization to identify root causes and provide accurate descriptions, impact analysis and improvement measures
• Responsible to review the incident response and recovery plans in close collaboration with IT operations
• Implement and control of test scenarios
  
  

Your profile

• University degree (university / FH) in Information Technology, or equivalent
• Good technical knowledge of IT infrastructure and banking applications
• 5 years of practical experience in the field of incident, problem and IT contingency management
• Client-service oriented and able to build and maintain strong relationships with several stakeholders
• Excellent interpersonal as well as communication and presentation skills
• Fluency in English
  
  

Agencies, please contact our Human Resources department here to submit profiles.

Please note that if you submit your application, Bank J. Safra Sarasin Ltd will process your personal data for the purpose of the hiring and employment process. For further information, please read the Data Privacy Statement for applicants available on the Bank’s website here. By submitting your application, you then confirm your understanding and acceptance of the above.