Overview:

Are you interested in joining a dynamic and international team of professionals to transform education? IE University's IE Store is looking for a Retail & Customer Experince Junior Manager to join its team!
This role entails all aspects of the customer journey from a retail perspective—both in-store and e-commerce—with a focus on optimizing sales, enhancing customer engagement, and growing brand loyalty.
Why IE University?
We are one of the world’s most international educational institutions in the world, with more than 100 nationalities on campus. As a diverse, multicultural, and inclusive institution, our goal is to make an impact in people’s lives.
Why us:

• Competitive salary based on your skills and background
• Hybrid Remote Model
• Flexible work environment & hours
• Travel across the region and meet our international team
• Dynamic, young, and entrepreneurial atmosphere
• Access to a wide range of events, conferences, and talks
• All the necessary equipment

Our People
At IE we are:

• People-driven
• Change Builders
• Autonomy Enthusiasts
• Communication Enthusiasts
• Knowledge champions

IE University is seeking a qualified candidate to join our team in Madrid. Responsibilities: Your role as a Retail & Customer Experince Junior Manager will involve:
Retail & E-commerce Management:

• Manage 3 physical retail locations and one e-commerce store.
• Product Development & Alignment: Develop product catalogs and collections aligned with the institution’s values.
• Retail Team Co- Management: Oversee hiring and training of e-store personnel, and manage daily operations of the retail team.
• Product & Inventory Management: Oversee stock, product displays, store layout, UX, and product personalization/curation.
• Customer Engagement & Community Building: Create campaigns, events, and promotions that strengthen engagement with current clients and attract potential buyers, ensuring an exceptional customer experience across all touchpoints, both online and offline.
• Data-Driven Sales Strategy: Utilize sales and customer data to inform pricing strategies, product launches, and targeted marketing efforts.

Financial and Operational Management:

• Oversee financial performance: create and monitor business plans, profit & loss statements (P&L), forecasts, profitability, and key performance indicators (KPIs).
• Prepare reports and assist in the development of budgets and statistics.
• Negotiate with suppliers, ensuring compliance with internal policies, distribution and improving supply conditions.

Innovation and Continuous Improvement:

• Manage the internal distribution web portal via WooCommerce, leading UX improvements and new functionalities.
• Develop annual marketing campaigns in collaboration with various departments to maximize conversion and integrate into the student customer journey.
• Organize and coordinate online and in-person events.
• Foster collaborative dynamics between commercial departments, alumni, admissions, talent and careers, campus life, and more.

Qualifications: To thrive in this role, you should possess the following qualifications:

• At least 3 years in retail roles within this sector, with preferred leadership experience managing junior teams.
• Strategic purchasing and product development management.
• Advanced knowledge of marketing, branding, and visual merchandising.
• Proficiency in managing budgets, forecasting, and financial analysis.
• Strong negotiation skills and supplier management.
• Experience developing sales strategies and digital marketing (e-commerce strongly suggested).
• A creative professional with a strategic mindset, capable of thriving in dynamic, multifunctional environments.
• Bilingual in English and Spanish (written and spoken).
• Strong organizational skills, attention to detail, and a commitment to delivering high-quality work. Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word) and flexibility to work across multiple IE University campuses.

It’s time to bring your best and make your mark. Now the choice is yours!
If you want to be part of this educational revolution, we invite you to apply and be part of our amazing team at IE University.