Job Title

Program Manager, Partner Operations - Hospitality

Summary of the role

The Program Manager for Partner Operations will coordinate key programs and assist the Hospitality Partnership Managers Team in daily activities. This role ensures process alignment and effective communication across the organization to introduce additional sales channels for Amadeus. Responsibilities include overseeing all aspects of the partner lifecycle by coordinating with various teams such as release, go-to-market, finance, legal, marketing, resellers, referrers, and data transformation services. The position is crucial for enhancing capacity and fostering additional sales channels through strategic business development and partner models.

Your main responsibilities:

Key Program Coordination

• Coordinate various key programs to enhance partnership engagements and customer sales, including projects like channel manager direct migration and partner connectivity gateway migration.

• Update, maintain, and disseminate project information, manage partner records, and track and document contract information.

Platform and Contract Management

• Manage and upkeep key platforms such as PRM, SharePoint, and Confluence, ensuring they are accessible and meet team needs.

• Collaborate with legal and partnership teams to ensure effective contracting of partners, review and oversee partnership agreements, and own the partner contracting process within the PRM.

Operationalizing Partner Activities

• Coordinate with Marketing, Go to Market, and Release to Market teams to integrate and operationalize partner activities.

• Facilitate the efficient execution of partner-related initiatives across various business units and own the process documentation of partnership activities.

Reporting and Data-Driven Decisions

• Generate detailed monthly reports on key metrics like revenue, implementations, onboarding processes, resellers, and referrals.

• Use these reports to inform strategy, improve partnership outcomes, and drive business process decisions with data-driven information

About the ideal candidate:

• Relevant work experience or BA/BS degree

• Experience in hospitality or technology, and project coordination or management

• Proficiency in Salesforce, MS Excel, MS PowerPoint, MS Project, MS Visio

• Familiarity with Amadeus integrations to OTAs (Online Travel Agencies), PMS (Property Management Systems), and RMS (Revenue Management Systems)

• Ability to coordinate multiple projects and work across various business units/teams

• Strong written and oral communication skills, with a focus on data integrity and effective follow-up

What we can offer you

• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.

• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

• A flexible hybrid working model - We want our employees to do their best work, however it works best for them (50% from home / 50% from office)

• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

Are you the one we’re looking for? Apply now!

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Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.